Hilton Garden Inn Savannah Airport

Rude rude personnel. Millitary folks should avoid this hotel, save your dignity. Every time we drive that area (and that happens often) I think I need to share my expirience so it won't happen to anyone else. My husband and I tried to get a room there on June 19th, 2023. While driving in I75 I called ahead to ask if they have any  available rooms and can I get a military rate. I was given a price and was told there are rooms availabe. I couldn't reserve it on a phone because we were driving and my bag with my credit card was in a back of the car. So I said ok I'll be there in 10 minutes. We get to the hotel the front desk woman told us they don't accept walk-ins, she gave us a rate almost twice of what was said on a phone. She seemed annoyed and was very short with us. (Her moods shouldn't be customer's problem). We told her we just got off the phone with the hotel telling us they'll give us a military rate. We showed her our military IDs and rewards number and we use this particular hotel every time we're going this rout. There was another woman, she rushed to the back office and came back with some kind of paper and started poking her finger showing that it says they don't accept walk-ins and they don't give military discount any more. The whole scene was almost comical and got out of hands really quickly. We've used this hotel and got this rate so many times and we were always walk-ins. It's the hotel of the highway for crying out loud. Man on a phone just gave a military rate 10 minutes ago. So somebody is either lying or just lazy to do their job. We were confused and asked them to call this number and ask maybe they are mistaken, we are all humans it happens. Both women became aggressive, almost like they knew they were wrong but won't admit it so they wanted to get rid of us. It was hard to talk to them. They were raising their voices. Some people in a lobby started paying attention to what was going on. Poor new girl - trainee had big round eyes not knowing how to react. The whole situation felt we were attacked by those two. So we just said, you clearly don't want us here and we definitely don't need this circus. There are at least 10 other hotels at this exit we won't have any problems finding a nicer place and we left. Those two women will teach that new trainee some "hospitality"... There was zero respect to us as customers or humanbeings or military. We supported this hotel during pandemic, they seemed to be happy to have us AS WALK-INS and military.  Now it just gave us a feeling we've been used during hard times and thrown away when they are doing well... Employees need to be trained before they start working with customers because some of them have no idea what they are there for. They can't even talk in a normal tone of voice. Those women are so unprofessional. I've never seen anything like that. Just put up a sight on the entry door "NO WALK-INS". That'll save us all some trouble. About military rates: if you can't give military rate don't advertise it, don't offer it on a phone. We'll pay the full price or go elsewhere. But don't treat us like sh*t. Next time you think about your freedom think who protects it. That night we went to Marriott and got a nice room for a good military rate with a very personable lady at the front desk, had dinner at their restaurant and some happy hour drinks after a long day. It was a pleasant experience with no fuss. And it was worth every penny. This is how you do business.