Hotel Comfact

Rooms were very dusty, the cleaning service dont do good job. Localisation is great, 3 stations are very close and 7 eleven is around the corner. Breakfast are very cheap but not very good, usually meat is cold but still edible.

Bad hygiene bad service. To me, it does not even deserve a star. I’d never thought of a hotel in Japan would be that bad. Dusty room, dusty carpet, dusty air-con! After first night stay, I requested the Mandarin spoken front desk staff to clean the air-con, carpet and floor. Well, they did clean the air-con, but left the floor & carpet untouched. Even worst, the room became more dusty before they clean the air-con! They didn’t even bother to clean the place afterwards😔 The second day I told that staff the floor is still dirty, she said they had spent 2 hours to clean the air-con and they had done they very best already, nothing more they could do, in quite a strong attitude. But, isn’t it a basic thing to clean the room before your guests check in? Now I know that it’s just my own fantasy… Please also beware there is no coin laundry in the hotel and near it. Beware to bring enough clean clothing if you luckily booked this hotel. No view at all - we were arranged on 9/F out of the highest 11/F, when we open our window, it’s a wall of the next building. 7-8 mins walk from Ueno JR station, actually quite a distance after a long day outside. We are paying double price in the cherry blossoms season to this hotel, not a dime less. The cherry blossom season brought us memory, without the experience with this hotel, i m sure that the memory would be more colourful. And I felt relieved when we finally could leave this hotel on the last day.