Hotel Do Pozzi

I asked the hotel who took the booking for the details of the hotel owner but 3 emails and 2 days later I have received no communication at all I booked at the Palazzetto Pisani for the night of 4 January 2024, via Booking.com. After the booking was confirmed on Booking.com I received a message from the hotel on the Booking.com app advising that due to a booking glitch there were no rooms available for that night at Palazzetto Pisani, but that they could accommodate me in their partner hotel - Hotel Do Pozzi at a slightly reduced rate and including breakfast. 1. A friend and I were traveling together and he had a room at the Palazzetto Pisani, ideally we wanted to be in the same hotel as its just more efficient for a short stay, nevertheless I accepted the alternate accommodation 2. The assumption was that the 2 hotels would be comparable as “partner” hotels - they were not comparable in any way 3. The room in Hotel Do Pozzi was not even close to 3 star nor was it double deluxe as I had been advised. The bedding was no longer white, was grubby, threadbare and there were dirty black marks on the sheet which had been turned over so that the marks were not immediately visible. There was no duvet, just sheets and blanket. The bathroom was also unclean and there was not even a kettle to make tea or coffee. 4. I arrived at the Hotel Do Pozzi with my friend - he was there to see where I was staying and to assist with my luggage, but the front desk agent refused to allow my friend to assist me upstairs with my luggage or to see the room - which was at the end of a steep flight of stairs, with no elevator - as he did not have his travel documents with him and apparently that’s an unknown and uncommunicated prerequisite for entry beyond the lobby of this hotel 5. I explained to the front desk that my friend was already staying at the Palazzetto Pisani but he would not budge. Was he expecting improper activities to be taking place in the rooms – having stayed there... it’s not that far-fetched 5. The front desk guy got very aggressive, and even came forward as if to assault my friend and called one of the other hotel staff to watch over him whilst he stood in reception and I dragged my luggage upstairs, there is also no porter, of course Having just come back from touring 7 countries in Europe - nowhere else was there an issue like this. It was uncalled for and unfounded and the hotel was disingenuous in placing me there. 6. The Hotel Do Pozzi was also in part a building site with hammering and noise until late in the afternoon 7. We asked for the front desk person’s details as well as those of the hotel owner so that we could address this but he would not give them, we also asked at the Palazzetto Pisani and they also would not provide them to us either. I have subsequently followed up and received no feedback So I can only warn fellow travellers to be aware should you be moved from one hotel to another that is may not be what you expect, in fact it may be way worse than any nightmare

excellent location, comfortable room (note the bathroom, which was completely flooded after showering). Taking the cost-benefit into consideration, it was very worth it. we would go back.