Hotel Indigo Miami Brickell by IHG

The location to "STUFF" downtown is pretty good. However, if you like the sound of the El (elevated subway) then you'll fit right in. You hear the sound of the train all night. The rooms are very small and industrial. The hotel is industrial and over priced for what you get. The 24th floor "restaurant " doesn't open until 5pm and was empty on a Saturday evening. The "view" from the rooftop pool is a view of buildings under construction. When they are done, your view will be of building done with construction. If you like city environments built for Gen z, this place is for you. If you want a more comfortable feel in your hotel, pass this up. The picture is from the corner of the rooftop pool and encompasses just about the entire thing, including the "view"

One of the most comically bad hotel stays I’ve ever had. Overall looks nice and has the trendy vibe but they miss the mark in many preventable ways that by the end of our 1 night stay, we had multiple quotes that we jokingly used the rest of our vacation. We arrived at about 1 PM and were told by the front desk that our room wasn’t ready, which was fine. We were early. We went to eat at the restaurant where the service was abysmal. There was one other party seated but it took several minutes for anyone to come out. When she did, we started to order drinks at which point we were told the bar was closed. They had beer and wine. We ordered drinks and food. About 10 minutes later, half of our drinks came out. Another 15-20 minutes later, our food came out (except for one persons, and still no drinks). The rest of the drinks came out and we ordered another round assuming it was going to take a while to which we were told they had just two Corona’s left. After about 10 minutes, our last person’s food finally came out. The food was delicious so that was a plus. We then went to the rooftop bar to find it closed. So we go pool area which is fine but gets very little sun due to its location and size of the building. There’s also no hot tub or bar. We chill up there until about 4:30 (30 minutes after check in time) and go downstairs. We go to check in and there are about 6 people behind the small front desk chit chatting, laughing, etc. We’re told by one guy that our rooms are still not showing as ready but it’s probably “just because housekeeping never updates the system when rooms are clean” (which is a pretty dumb excuse to blame someone else for not doing their job) but he was going to go check and we should just wait in the lobby. He disappears to the back. After several minutes, I walk back the direction he went off to by the elevators and see he’s gone to a back breakroom and there is more laughing/giggling going on. After several more minutes, he comes out and just goes back to the desk and seemingly back to his work. We’re standing there and it was clear he had no intentions of coming to update us so we walk up to him and ask to which he says “well we’re just waiting for the housekeeping manager to get back to us”. When we’ve made it clear we aren’t going away, he picks up a phone. Another women (manager maybe?) comes over and as we’re talking to her, we are asking why 45 minutes after check in time rooms aren’t ready (clearly other people were having the same issue) she replies “It’s been a busy week” — it was Tuesday by the way. He gets off the phone and we’re told that one room is ready but not the other because it still needed to be cleaned (but the other room is on the same floor). We go up to our room and out of curiosity, I look around to see if there was even a maid on the floor. There was, and they were chit chatting in the hallway definitely not making progress on cleaning a room. This was a theme as every time we saw a housekeeper (or any staff really) around the hotel, they were talking it up with a co-worker or on their phone. We went to the now open bar in the lobby and ordered drinks. The bartender was clearly distracted as he was talking to a manager for about 15 minutes we were there. This was the busiest we saw the restaurant or bar - several parties seated at tables and bar and he was the only one available serving. We’re clearly looking at him to get his attention, as are other parties, and he’s just not stopping talking to his manager (who I would have expected to let him go serve customers). Finally, we just go to the bar to show that we are looking to order. Stand there for another five minutes and he finally breaks away, starts walking towards us — then the phone rings and he stops, and answers the phone and spends another ~5 minutes talking on the phone to someone. We order and just get our check because it was wild, but not surprising. I had a lot more but apparently google has a character limit and ChatGPT can’t edit my review to my satisfaction. Will not stay again.