Hotel Kirchbuehl Superior

We had a great stay at this lovely hotel. The views are unmatched, the staff was friendly, the rooms were small but clean, the breakfast was incredibly good, and outdoor terrace had stunning views of the surrounding mountains. The hotel is far from the train station, but the hotel has a shuttle you can call for in advance (you should not try to hike up with your luggage unless you’re in excellent shape). The hotel is up a small hill so going in and back requires being able to walk at a 40% incline - zero issues for us and with it as the views are unmatched but not for those with mobility issues. In the winter the bus stops right by the hotel. Most hotels in Switzerland don’t have AC (including this one)- we closed the lights and slept with the windows open at night in July and had a great nights sleep. Loved our stay and would recommend this hotel.

My recent stay at Hotel Kirchbühl Superior left much to be desired. Despite the hotel's decent location and beautiful exterior scenery, the service provided was highly disappointing. I feel compelled to share my negative experience on Google Maps to caution potential guests. 1.Unprofessional Attitude of a Male Staff Member: One particular male service staff member displayed a consistently poor attitude and showed a lack of patience. However, his demeanor suddenly changed when he realized he had made an error with our room number. Such inconsistency in behavior is unacceptable and reflects poorly on the hotel's professionalism. 2.Offensive and Discriminatory Remarks by a Female Server: During my eating in the hotel's restaurant, I personally experienced offensive and discriminatory remarks. After placing my order and explicitly stating that I did not wish to share my meal, I was subjected to derogatory comments about being the first non-sharing Asian person the server had encountered. Such discriminatory language is entirely unacceptable, disrespectful, and has no place in any establishment. 3. Lack of Apology and Cold Attitude in the Restaurant: During a meal at the hotel's restaurant, I ordered a bowl of soup which, to my horror, contained a bug. After calling the attention of a server, they replaced the soup without offering any apology. The server's attitude was cold and indifferent, further exacerbating the already unpleasant experience. Such a lack of accountability and empathy from the staff is completely unacceptable. 4.Neglectful Customer Service at the Internal Shop: My experience at the hotel's internal shop was equally frustrating. Despite several attempts to seek assistance at the front desk regarding payment, I was left unattended for an extended period of time. To make matters worse, a new guest who arrived after me was promptly served, leaving me feeling neglected and undervalued as a customer. In conclusion, despite the favorable location and appealing external surroundings, Hotel Kirchbühl Superior fails to deliver satisfactory service. The incidents I encountered during my stay left me perplexed and dissatisfied. I sincerely hope that the management takes these criticisms seriously and takes immediate action to address these issues. Improving staff behavior, promoting inclusivity, and providing prompt and attentive customer service are crucial steps to ensure the reputation of the hotel. I strongly advise potential guests to consider these shortcomings before selecting Hotel Kirchbühl Superior as their accommodation choice.