Hotel Palazzo Giovanelli e Gran Canal

Time spent in this hotel can spoil the whole impression of this beautiful city. On the second day, we discovered that personal items were missing from the safe. We turned to the hotel administration for help, but were shocked by the reaction of the manager, who made no effort and, moreover, allowed himself grins and boorish behavior, pushing all the responsibility onto us. In the end, the hotel did not conduct any investigation of what happened and chose to forget about this incident. I advise all visitors to Venice to avoid this hotel, as they turn a blind eye to the problems of guests here. They cannot control their staff. Separately, I would like to note the manager, a person who does not have professional qualities, does not respect visitors

We took a water taxi from the airport right to the pier of the hotel ($160 euro) because the line for public boat was about 2 hours after traveling for 14 hours. Money well spent! The lobby is charming, small bar with just enough options (highly recommend the espresso martini!), a lovely little courtyard, and a cute breakfast room. Elevator is tiny but functional... we only took it when hauling luggage. The staff was AMAZING! Very friendly, accommodating, helpful, and did their best to communicate in English and loved it when I attempted to speak Italian (just started learning a few months ago). They catered to our every need, sometimes just by reading our minds it seemed. We had the Suite Doge Foscarini which was as advertised...huge, had AC, and a great view of the Gran Canal. The bathroom is a little cramped but still big enough for 2. They treated us with a bottle of champagne on ice, fresh fruit, biscotti, pastries, and water bottles. I never even looked in the mini bar. They also provided robes, slippers, and turn-down service. I was super nervous about getting a hotel in Venice after reading all of the reviews, but this place was absolutely perfect! I highly recommend spending the additional $ for a suite! A boat trip to Murano Glass was also included. Location is close enough to everything if you don't mind walking. If you do mind, the vaporetto is available right next to the hotel. It was a bit noisy from commerce on the canal from about 5:30am to about 10:30pm but not enough to keep this light sleeper awake. About a 10 minute walk to Rialto Bridge and St. Mark's. Plenty of great places to eat close by. Highly recommend Muro San Stae and Muretto, both just a few blocks away. Train station is also very close by, but across the canal so water vaporetto would be best. I had contacted the hotel via email a month prior to our trip to pay in advance to ensure our room was not given away. Giuliano (Front of House Manager) did everything he could to accommodate my request. 2 days before our trip, I realized that I had incorrectly booked too many nights there (forgot that we would be arriving one day later due to the 9 hour time change) and I let Giuliano know. He said he would work with me on getting a credit for a full night's stay, which he did! I cannot say enough good things about Hotel Palazzo Giovanelli...I hope you choose to experience it for yourself!