Hotel Rialto

This place has so much character. The staff was delightful and very accommodating. The breakfast was actually pretty good. The location is great. However, it is very busy given that you are right next to the bridge. We had the honeymoon suite. Which my husband called the beauty and the beast room. I would highly recommend.

This is my first time reviewing a hotel in this way, but I was really upset with our stay. Booked this hotel expecting that this was our best hotel in our Italy trip. Unfortunately, when we booked it from an external website, the images, as were on their actual website, is far from how it really looks like. The state of this hotel is old, and I get that. The room that they have guided us into was abysmal. I was in a state of shock when I went into it. The furniture was old. The TV in the room was smaller than a computer monitor. They had advertised that the room had air conditioning, and we didn't have that. The heater was an utter disappointment in the middle of winter. It was barely functioning and dirty. The mesh covering the window was in such a state of disrepair. It's already gaping open on the left side, where insects would naturally go in when it's the summer time. The smell in the small bathroom was off-putting due to the smell from the drain. The size of the shower room is also puny and uncomfortable. This was supposed to be a honeymoon trip in Italy. I can't imagine a romantic stay with this hotel. I admit it's my fault for being so excited and hasty in our reservation with this hotel, and it only taught me to really research and check the type of room we're getting. Never depend on pictures alone as they're completely misleading nowadays. The wifi in our room was terrible, too. Based from other people's reviews, I have the same sentiment as them. Also, the plugs in the room? The only option I had was in the bathroom, the wall in the middle, and that extension that looks like a serious fire hazard, which is also connected to the TV and the mini bar fridge. Seriously, please check that, it looks so dangerous to be used as it may be a fire hazard! Check the image with the mirror, that extension is already gaping at the sides and the bottom. Kindly replace that. The reception staff were not that friendly (are they unhappy about their job, I don't know). I clarified an information and he answered condescendingly or sarcastically. Also, I expected them to at least ask how our stay was, just like from our previous other hotel stays, but no such question. It's like they don't care. Sorry, Venice was a good place and we enjoyed our sight seeing, but I wish we had chosen a better hotel. I was so tempted to just get out of there during our first day and pay for another hotel, were it not for my husband trying to comfort me when he saw how sad I got when I got in the room. I was only happy when we were out in the streets and always dreaded going back.