Hotel Al Gazzettino

I stayed at Al Gazzettino for 1 night and booked 2 rooms and was extremely disappointed with my experience. The staff at the hotel were unprofessional, rude, and made me feel very unwelcome. The biggest issue was the misunderstanding regarding the breakfast. While booking I have added filters with pets allowed and breakfast included , in the morning thinking that we have breakfast we went downstairs to eat. first we been told that only one room has breakfast the other one doesn’t. Then none has. I was quite confused and wanted to find out more , I wouldn’t mind paying for it if they were professional and explained properly , one woman from the staff made a scene and shouted at us in front of others .She refused to give us her name and was incredibly unhelpful in resolving the situation. We been told we are not from the police and we don’t need to know her name ! Bear in mind that she was working there with no badge and her position ! Moreover, her behavior was completely unacceptable. She mocked us, was extremely arrogant, and even told us that the money we paid for the room was NOTHING . I was shocked by the lack of professionalism and respect shown towards us as paying guests. She said she doesn’t care about us customers writing reviews and we can write whatever we want ! Then she left us at the reception and went to kitchen shouting and using bad words ! Overall, I cannot recommend this hotel to other tourists. The staff's attitude and behavior ruined our stay and left a lasting negative impression. It is important for other traveler’s to be aware of the disrespectful treatment we received so they can make an informed decision when choosing where to stay in Venice.

Original and elegant hotel in the core of Venice. Comfortable and clean, with a very nice view of the beautiful canal "rio del Bareteri"