Hotel Santa Brigida

Honest hotel review - 5 nights in the double superior room. A birthday treat for my partner, so I upgraded and by the looks of it we had the biggest suit out of the 9 rooms at this boutique hotel. Things I loved - the size of the room, so spacious and airy, high ceilings and very modern. Loved the wardrobe rail that you pulled down and the bed was very elaborate. The tub in the middle of the room with rain fall shower. Very fancy. The location was superb, right in the centre of Naples in the Spanish quarter with the Umberto Gallery and numerous eateries and bars on your door step. A 5 minute walk from the port which was great for getting the ferry for day trips to the smaller islands close by. 5 minute walk from castle Nuovo. Sound proofing was brilliant once you closed the balcony doors all the sound of the busy street of Naples below disappeared.The staff were absolutely wonderful, so friendly, polite, accomodating and welcoming. We changed our flight and came a day earlier and it was an easy transaction to add an extra room for the night via email with the team. The room was cleaned and made everyday to high standards, everything replenished and my clothes even got folded and tidied away. Breakfast included every morning in the lounge area and some interesting gothic art work on the wall to view. One unusual request was that when you leave the room you hand your key in at reception and collect when you arrive back. Cons - Some of the basic essentials in a hotel room were missing - no bed side tables or a proper dresser area for getting ready, making getting ready really awkward with the only mirror being the bathroom. The shower which was amazing with extra functions lacked being amazing because of the wall it was fitted on the space provided by the glass wall surrounding the shower. Fyi, there is no door to the bathroom and the shower is see through in the bedroom this room is best for couples or singles as there is no privacy. The air conditioning wasn't very cool, and the open shower utilities made the room quite humid and feel damp. It was easier to keep the room cool by having the window open if you didn't mind the hustle and bustle of the busy street below. Although the entry to the hotel isn't very obvious it's a back door route in with a sketchy elevator up to the 3rd floor, once you arrived you were always greeted with a smile and a hello, we felt very safe and welcome at Hotel Santa Brigida.

The entrance very bad with no hotel sign outside. You have to enter what looks like the service area(bins) the lift is very old and in bad condition. Room small and shower uncomfortable. Breakfast very basic with not a lot of options. You have to leave key in reception when you want to go out. When you arrive back it’s a lottery if you can get back into the hotel, we woke up other guests ringing the doorbell to get into hotel. No way it should be a 4 star hotel. I would not recommend this hotel.