Hyatt Centric San Isidro Lima

Has a lot of potential. Beautiful hotel nothing walking distance. Staff is the main issue here. Checked in after midnight but wanted a drink. Told the bar was closed. Turns out it was just rented out and would have loud music playing til 3am that I could hear through ear plugs. I checked out the next morning to head to Cusco. Maybe do to the lack of sleep and my urgency to get to the airport I left my expensive toothbrush in the room (wouldn’t blame them for throwing away or maybe not seeing and the next guess taking/throwing away). I sent them an email which they never responded to, I later called and they said they had it same brand and everything but not the color but they chalked it up to the photo (grey vs white). I told them thanks I would pick it up on the way to my new hotel since so wouldn’t be staying there due to the noise and lack of interesting things to see and do in the area. I even ended up having a free night award expire because of my lack of desire to stay there. When I got to the hotel to pick it up the man at check in takes over five minutes to track the notes and says housekeeping will come with it in 10 minutes. I had a taxi waiting outside and was told it would be at the front seat. Ends up it was a different toothbrush (weird that it had the same room number attached). I had to run so I asked for the Game number, they gave me the assistant GM. I called they said she wasn’t in her office after a long wait. I said no problem have her call me back. I get a random call later and the person does not even say who they are but just say I am going to transfer you. After a long wait on a call I am being charged for the call drops. They call back again. The assistant GM later gives me a song and dance about never losing anything in their five years. She said she would look for it again and promised a call back in a day or two either way. She also said she would have the GM call me. Neither call happened. I am on the way to the airport and had to give them a call to verify it is gone. Again, I don’t blame them for the toothbrush it was my negligence, I blame them for the poor service, also ding them for the noise and the location which they can’t do anything about. Update: They followed up with the same we have t lost anything in five years line. What about this other person’s toothbrush? Maybe that person has mine which is much more expensive than theirs lol.

Outstanding! We had issues with baggage delays via the airline and the front desk was above and beyond helpful. There is generally excellent service in Peru, but this was next level. Breakfast is legendary - an amazing spread. Highly recommendl