Magnuson Hotel Sandy Lodge Newquay

I can not fault this hotel. I had my little girls christening reception here. The function room is big , spacious and very beautiful. Also has a bar and a dance floor. The staff were amazing and very helpful , with any questions that was asked. The bar staff were great. Very child friendly and just an all around lovely place. The function room is good value for money. I will definitely be using again for any function needed. Thank you to everyone at the sandy lodge for making the night special.

I want to emphasize that the hotel staff is exceptional. They work tirelessly, often to the point of being overworked, possibly due to the hotel owners' demands. Despite their demanding hours, the staff members have consistently been welcoming and extraordinarily helpful. I also appreciated the hotel's location. It's conveniently close to the city center, and there's a Tesco nearby. I recommend starting your day with a coffee and taking a walk to the cliff. There, you can find a bench, sit back, enjoy your coffee, and take in the breathtaking view. In my perspective, it appears that the owners of this establishment have little regard for the property or the well-being of their staff. It seems their primary focus is maximizing profits without investing in any improvements. The hotel's interior is notably old and in a state of disrepair. Our room, despite having the window open continuously, felt cramped and stuffy. To add to the disappointment, we discovered hygiene issues in the bathroom, including the presence of pubic hair. Additionally, the noise level was quite high, making it challenging to get a good night's sleep. The overall ambiance and odor of the place were far from pleasant. It gave the impression of stepping back in time by about two decades, which left me feeling uncomfortable due to the dated, dusty, and unclean atmosphere. However, the most distressing aspect was that our friends found BED BUGS in their room, specifically in their bed. This issue extended to three different rooms, and they had to be moved four times before finally finding a room free of bed bugs. While the staff responded well and provided a refund, I believe it's crucial to mention this as a warning. If I had been aware of the bed bug problem, I would never have chosen to stay at this establishment. Although our room was unaffected, it seems only a matter of time before the infestation spreads throughout the entire hotel. Considering that this place is not particularly cheap, I find such a low standard of accommodation unacceptable. The owners should either take immediate steps to address these issues or consider closing the establishment. As it stands, it feels like they are taking advantage of guests and providing subpar service.