Mama's Home Florence

Excellent location, within walking distance from the city center and all main attactions. The room was fitted with a very comfy bed and a large bathroom. We really appreciated the freebies such as nespresso coffee machines, the bottled water in the fridge and the white wine. The owner (Marzio) was super friendly, he provided us with coupons to purchase breakfast from a nearby partner cafe/bar. We felt like at home and we will be back soon.

DO NOT GO THERE!! Extremely horrible stay! Not worth the money, badly renovated old home, careless and rude staff and owner!!! Ruined our beautiful Florence experience. We always make sure to book a hotel with AC in the summer and this hotel supposedly had AC. We booked an apartment with two rooms for two nights and was relatively expensive. The first night was extremely hot that my one year old kept crying at night as one the rooms didn’t even have a window and that’s when the AC was supposedly working. The next morning the ACs stopped working in both rooms and kept blinking or more like crying for maintenance. We contacted the owner Maurizio who was very rude and unprofessional. He said he won’t fix the AC and we are free to leave and he will refund the second night. We couldn’t breathe in that sad grey lightless dungeon and had to leave and find another hotel at 5:00pm and pay twice for the same night. He asked us not to write a bad review and that he had good intentions and will refund our money back. Of course that was a LIE we never got our money back and he totally ignored us. It seems that he still didn’t fix the AC as I saw another review with the same problem.