Ocean Key Resort - A Noble House Resort

Our bathroom floor was dirty. Shower was dirty. Shower went back and forth from hot to cold. Breakfast at Hotel restaurant took forever with two waitresses and only a handful of tables occupied. Swimming pool had so much chlorine in it that it bleached my brand new swimsuit from black to gray. Did the same thing to my husband's that wasn't brand new. Will not stay here again. Photos are deceiving online.

When we first arrived, the bathroom in our room was dirty the next morning we told the front desk that our bathroom was dirty and if we could get it cleaned , they said they would immediately get it cleaned and they apologize for it . it was a little disappointing for the room not to be as clean as one would expect for a resort with such great reviews. we told ourselves well it happens we our on vacation that we’ve been looking forward to for 3 months now. A little inconvenience of the bathroom not being as clean wasn’t going to ruin it but unfortunately, the disappointment didn’t stop there. on our third day, we try to use the bath tub in the room which has jets and something they upsell on the rooms for wasn’t functioning. We mentioned it to the night staff how the tub was not functioning, and they said they would send someone to come fix it in the morning that never happened. We mentioned it again to the morning staff and it was completely ignored. The excuse we were given is that the property is going through some construction and renovation, and that they just had a new manager so employees are trying to get used to the new management style ,the two morning staff had been at the job for two months so had no idea how to make it right except for offering to waive a $50 fee which was more insulting than just saying a fake apologies as if $50 was going to make a difference . If that’s the case maybe don’t take any reservations during this time of maintenance and renovation especially when customers are spending over $3000 on a stay across country to be disappointing . We asked simply for toiletries to be refilled in our room and we couldn’t even get that right, they were just left on the front door of the bathroom while we were gone, not even having the decency of putting it inside the bathroom , not sure if my skin color or being a brown person is a factor here. But there wasn’t any reasonable explanation of the lack of care or service to be this poor, we were impressed by all the reviews that we read online about this property and by Costco travel recommending this property come to find out their headquarters is from our home state. Washington state it was so disappointing it was the worst experience ever. We asked on our last day for management to contact us to discuss our stay a little further. We were told by the front desk that he would contact us immediately never happened . For a property that we spent A fair amount to stay in you would think that they would take care of customer service a little higher than a motel 6 . The view was incredible. Spa was out of this world very nice service very friendly staff but when it comes to the hotel itself, you might as well expect 7-Eleven treatment if you’re of color. Staying here was the equivalent of staying at a Motel 6 . Don’t make the same mistake we made stay at the Hyatt. We stayed at that property before it never disappoints.