Pullman Reef Hotel Casino

we do a couple of girls trips each year and always now stay at casino on a package, the tropical one normally. this time we tried the soy kitchen the meal was amazing and the manager was outstanding very professional and friendly we will defiantly share the experience to friends. room was great as usual very comfortable, next time we will book earlier so we get double beds but no fault of the hotel. Breakfast each day was also outstanding staff were great and the meals were perfect.

Partner Superior Room 4 nights · Jan 2024 5 out of 10 4 days at Pullman reef …….The rooms at Pullman reef are nice however, The carpets throughout smell of mold especially in the lobby area. I don’t understand why these areas are carpeted in such a high humidity area where nothing dries straight away despite the heat leading to mold growth ! Do yourselves a favour rip up the old carpets ! I used my asthma spray every day I was there humidity? mold? All of the above who knows …. There was ongoing works up until 6pm most nights and could hear the noise from these works throughout our stay we were not aware there would be works or would of chosen a different resort . They had a fire drill on one of the days at 9am so no sleep in that day The pool was closed all day on another day for the whole day . Organised via email in advance for a cheese plate and some strawberries in room on arrival for surprise for partner’s birthday checked in approximately 1430 and nothing there. Had to call reception and remind them around 5:30pm only to get a stale old cheese plate where the cheese was all hard on edges from sitting in the fridge ! They did however do this complimentary which I thought was lovely but couldn’t eat any of it as it was not fresh . Breakfast was included in the package had to correct lady at check in who advised us that it wasn’t who was then condescending and smirked and stated “thanks for correcting me” . Security at the hotel and doorman all lovely very welcoming and greeted each and every time we entered or left the building . Very nice little coffee machine near lobby lifts and free all other staff that interacted with were all lovely . I would consider a stay again based on the rooms and location but the Pullman def needs some fresh flooring a kick of paint and redo the pool and spa bottom as you will lose a layer of skin from the very rough cement bottom on the pool and spa . Flinders bar and grill has tasty fresh food and we ate there two nights out of the four .