Residence Inn by Marriott Orlando Lake Buena Vista

Had a two nights stay. The first night the water would only get warm not hot. I reported to staff and they said they would check it. Next day there was no hot water. The entire water heating system was down. So two days without hot water to shower. Hotel staff did not notify guest that there was an issue, it was only after I reported the issue the second time that we were told about the water heater being down. Also the room was in need of maintenance, the enamel on the tub was chipping off, furniture and walls chipped. Not what I expected from Marriott.

My wife and I have been staying at this location since our kids were little and had good and bad experiences over the years. However, this was the absolute worst stay ever. The first night, we contacted the front desk on several occasions because the tv in the the second bedroom was not working. It would power on but not do anything. A worker didn't show up until after 9pm and he had to swap out the tv. We had no body wash in the pumps that are located in the showers. We again had to reach out multiple occasions to the front desk. No one ever showed up to replace the body wash so we had to go out and buy our own. There was mold on the bathroom floor which coupled with no body wash leads me to believe the room wasn't cleaned properly. The shower curtain rod was pulling away from the wall so the curtain would not stay fully closed and water got everywhere. Probably the cause of the mold. There were sugar ants everywhere. I have pics of all of it. The following night, the power went out on multiple occasions for extended periods of time. The last time we were fed up and went to the desk. There were 3 workers at the desk. Two of them stood in the back and refused to talk to the multiple guests that were furious in the lobby. The other one said that the manager quit the night before and there was nothing they could do. Several of us asked why there was no backup generator. We were told that it was an area outage out of their control but the hotels located adjacent to us had power. I contacted Marriott support and explained that my child has a condition where they could not become overheated. The air was out and the room temp was climbing. The worker said that they would move us to another hotel. Granted this was at 10pm in the middle of the storm. Not the exact conditions that we want to move our children in the middle of the night and with a park day the next day. Then they said they would give 10,000 points which is the equivalent of $10 and not enough to use toward a stay somewhere nice. This was all unacceptable. I wish Marriott could remove their name off of hotels that are not living up to the Marriott standard. This location definitely should not carry the Marriott name.