Riverland Inn & Suites

We would give the Riverland Inn & Suites a full 5 stars. The service was wonderful! The location was perfect for us given the close proximity to the River Trail. The free breakfast was acceptable with eggs, toast, juice and coffee and an assortment of dried cereal. If the rooms were given a little more attention, I would definately give this facility a 5 star due to the size of the suite and the lovely river view.

We booked a room in this facility months ago for a youth sporting event. I checked into a suite with kitchen to find it dirtier than any other hotel I have ever stayed at. The smell of cigarette smoke was strong enough to give me an instant headache. We had the doors open for hours, no change in the disgusting smell. I removed two full garbage cans of food, mostly meat, most unwrapped and loose from the fridge and freezer. My 14 year old son went to get into the pull out couch bed and found cigarette butts and narcotics under the cushions. When I called the manager I was told there is no house keeping. There were no rooms available to move us into until the following night. I insisted on the mess to be cleaned. The night manager came with a vacuum and no cleaning or disinfectant products. I ended up having to help clean the room. In doing so we found more cigarette butts, narcotics and food under the couch. This manager told me I would not be charged for the night. The next morning I requested the new room and wanted to ensure it would be ready when we returned later. The day manager told me I needed to understand that there are three levels of government involved in this type of issue and the previous guest suffered from mental health issues. (Social housing homeless contracts, construction crews and fire victims are how this facility likes to earn their money, families and non junkies beware) I stopped him and told him none of this matters as his staff did not clean the room and my minor child found narcotics in his bed. I was told I would be charged one night at the rate on the regular room. The next day at checkout I stated I felt there should be zero charge for the two nights. The manager said one night charge is all they would do. I told him to I would contact the management later. One week later is see a full charge for the suite and regular room. I called and the desk manager told me there would be no credits and I can call whomever I want to fight it, including legally. This facility clearly has no care for their guests safety. Next time, I would choose under the bridge next store over this absolutely filthy government housing project.