SLEEEP Causeway Bay

First of all, I have to say that this place is not a bad hostel at all overall as it is a hostel that is affordable yet still there is some reasons why I have to low down the stars to 3 instead of 4 or 5 (Pros) Staffs They're useful and friendly (except for one who talk to me on Booking) but I think they should work on communicating with their team before confusing the customers, not cool at all. Location ⚡️ I admit this place is quite affordable compare to the fact that this place is located and surrounded by malls, shops, food, etc quite centric in Causeway Bay I would say. The hostel ⚡️ I must say I am impressed by little small details they put in the place. Not the most fancy one but good value. Secure and safe. No front desk but it's not such bug problems. • Bed — It's super comfy, they give you two pillows that are super nice. I had such night sleep during my 7 days stay here • Bathroom and shower — Not much privacy but it's well organized and it just worked in such small space. And it's cleaned! • Cleanliness — they have housekeeper coming in everyday and did such a great job to keep the place neat and clean, kudos and all the credit to the housekeeper as well. ------------- Reasons why I gave out 3 stars (cons) So I booked this place on Booking like 2-3 weeks before my departure/stay dates. I even checked in in advance as the staff suggested after my booking was confirmed. I even got addressed in someone else's name at this point but I will skip this infos since it's already fixed. I booked for 6 nights, suppose to leave on 5th but then I got the message from the staff when it's near my stay dates saying that on my last night I might have to stay in another branch of Sleeep. Back then I didn't think so much and I accepted it since it's only one night. And after that I never heard anything again until I arrived, first they signed up the wrong bed, I talked to them and asked about the last night of my stay if I could stay here instead of moving since I don't wanna start over with checking in and such. The staff notice and agree that I could stay until the end. But then after staying for awhile, got another message from Booking again saying that they don't have enough bed on my last night stay, asking if I could stay somewhere else (not cool) when I already talked about this when I got here and another staff said it's fine I could stay. I talked to them again and they told me to ignore the message. Point of this is, they got me stressed and upset with all these miscommunications and bad organizing on their end. The staffs I talked to (that is not on Booking) are nice but also these actions as a whole are not really comforting. Definitely something they should improve.