Spark by Hilton Cleveland Beachwood

Beware! The management of this motel operates with impunity and does not care whether you give bad reviews or not. Their only response to any negative experience is placating rhetoric. They DO NOT make any attempt to make things right with the customer. This was the worst motel I have ever stayed in. It was a dump! The carpets were nasty. The sheets were stained and smelled like sweat. The room had a musty odor and smelled like a dirty gym. The fan speed was broken on the AC unit and some of the LEDs did not work, which made it almost impossible to adjust the settings. The LED on the smoke detector continuously flashed every few seconds making it difficult to sleep. It looked like a strobe light at night! The faucet plate for the bathtub was loose and dirty. The in-room safe was broken. The room had no refrigerator or microwave. Some of the towels had stains on them. We reserved two adjoining rooms, but were given rooms that were separated by three rooms. The attendant told us that we would just have to deal with it because they were booked. There was no room service the first morning of our stay and we had to search for clean sheets, towels and wash clothes. Only a few towels were available, but no wash clothes or sheets. We made a trip to Cedar Point and got back late in the early morning hours of our last day. We asked the front desk attendant if it would be possible to get a late checkout for 1:00 PM. The attendant assured us that it would not be a problem. They wrote down our room information and told us to have a good night. A desk clerk banged on the door of my nieces' room at 10:30 AM and kicked them out of their room. My nieces were startled and frightened. They rushed to pack up their belongings while the room service attendants barged into their room. My nieces made their way to the lobby scared to death. They were so startled that they didn't think to call me and tell me what had happened. The desk clerk then banged on my door at 11:15 AM yelling that check out was at 11. I answered the door and told the person that we had a late checkout. The attendant yelled, "OH ABSOLUTELY NOT! YOU HAVE TO GET OUT!" We called the front desk and were told that we did not have a late check out and we had to get out. We got our belongings together and rushed to the lobby. We attempted to talk with the management, but they ignored us and would not acknowledge us. If you like dirty motels with rude staff, then this is your place. If you want something decent, better go somewhere else.

Absolutely the WORST hotel I have ever stayed in!! If you want an attitude, this is where you’ll get it from! If I could only give no star rating they don’t even deserve a one star! The customer service was TERRIBLE! The hotel is disgusting! Dirty rooms, stained floors, hair in your tub, tubs won’t drain, nasty lobby, dirty eating area in the lobby! When you ask someone if they can clean it, they half clean it and say, is that good enough for you?!We couldn’t even eat breakfast there due to how unsanitary everything is! When you ask to speak to management all you get is an attitude. And then they try to flip it and act like you are the problem! I was told it’s a hotel what do you expect it’s not gonna be that nice! $350 for 2 night stay in a complete dump! I better be getting a phone call from the manager! Expect random charges on your credit card also!