The Point Boutique Hotel

I’ve booked 2 rooms with window but during check-in, only 1 room with a window is given and the remaining with no window. Therefore, we sought for an explanation and the front desk told us the room rate is same for with window and no window. After that, we were informed, all of their rooms with window is overbooked offline but we are not happy this explanation. Then, the front desk made a call with “someone” and after a while, they told us another version of reason where the bathroom sink pipe at other room with a window is broken and need to be fixed. The solution from the front desk, if we insist want to change to a room with window and 1 of us need to pack and unpack our luggage on the next day after the problem is fixed. At the end, we gave up and proceed to our room as it is very hassle to pack and unpack our luggage. Apart from the check in chaos, the below are some awful encounters. 1. No apologize or sorry for their internal mistake during check in. 2. Unknown stain found on my bedsheet. 3. Unknown insect is found across our room wall and ceiling. 4. Coffee stain on the wall near the dressing table and socket. 5. The bedside light is broken and one of the ceiling light is not functioning at all. 6. No shower bracket for the shower head faucet. 7. Request for the iron and iron board, the front desk staff handed over to the guest, which is me and I need to carry myself to my room. 8. Request for the hair dryer but we were told only 1 unit is available at that time. So, me and my friend need to take turns during our stay. What more worse was, I got disturbed by the front desk at the very next day at 6.50am and asked to return the hair dryer as other guest is needed urgently. Well, I keep the worse part for last, on my last night stay, my room air condition system is not functioning and the front desk told me is because the electric power shortage. Ended up, I need to pack and unpack my luggage at the middle of the night and change to another room. Yes, I'm aware that The Point is boutique hotel and I know what you pay and what you get. But, hotel business is all about service regardless of the hotel star rating.