The St. Regis Houston

We love this Hotel!! Multiple visits and the service is consistently excellent. Rooms are spacious, clean, and comfortable. The bartenders actually make proper drinks which has become harder to find. Breakfast omelettes and burritos are our favorites. They have fancier options but try the burrito Finally huge shout out to Brooklyn on the night staff. All the desk staff were great but Brooklyn was above and beyond on making us feel like family. And have fun in Vegas. Remember to make a budget for gambling

Ambassador status review: We checked in Sunday at 1pm. Friendly front desk group. Zero upgrade for Ambassador status as “hotel was fully booked”, and that was probably true as a work retreat/meeting was going on, plus other business groups. Actually besides my husband and I, my guess is it was 100% business travelers. Actually an excellent business hotel. Staff was extremely friendly throughout the stay. House car was always less than 10 minutes away to take us to/from dinner, convenient amenity, black Escalades. The SPA and fitness area was small but had everything you’d need for a full workout or massage/facial. The room was outdated but large with plenty of storage, drawers, large safe, big desk, chaise lounger, decor from the 80’s-90’s but was high quality, yes in need of update but that didn’t bother us. The bathroom on the other hand was terrible… smelt like mold, unsafe tub/shower. We are from Florida so we understand the need to thoroughly clean with bleach or vinegar and this is needed in the bathrooms. Housekeeping was below average. I did bring this up to the front desk and they corrected the issue immediately. Also, the tub/shower has a HIGH step to get in/out and the old tub was slanted inwards so it felt unsteady and frankly I’m 53 years old and w/ good mobility…I can’t imagine someone over 60 or someone with any hip or knee replacement, trying to get in/out. We ate breakfast daily at the hotel, drinks every evening, and 3 dinners at the bar/restaurant. All our meals were excellent. The wine, Old Fashions and martinis were excellent. Harry the bartender and Ron the server were outstanding employees who have been at the hotel for 27 and 31 years. We tried the Benedict, pancakes, burrito, omelette etc all excellent for breakfast. Dinner we tried the ribeye, burger, lobster bisque, salad, and the club again all excellent. No shops except a Diamond store, I would have liked to do some shopping. The lobby has a wonderful scent. You can purchase the room spray on St Regis website which we did. The tearoom was lovely and comfortable with various seating areas BUT we only hung out there or had a glass of wine as the tea service is only Friday, Saturday, Sunday, which stinks because we love high tea at our Naples Ritz, and definitely would have done the tea possibly multiple times. We like the boutique smaller style of the hotel. It felt very personal. Employees greeted us by name. The pool is heated and a lovely area. It’s not “resort” like, it’s boutique like and perfect say if my husband was there for work, I’d hang at the pool, type pool. We also liked the 5-6 days we saw zero kids! That alone would make us return. Every guest was well heeled, dressed well, polite, yet had fun and were friendly. The hotel did a good job keeping the work conference/meeting separate from other business people. We would recommend/return but would request a room with a walk-in shower. If you like an old money feel hotel, you will love the St Regis. If you like chic, new and a younger vibe… this isn’t the hotel. PS if you need to go to MD Anderson this is a lovely retreat only 6 miles away.