Travelodge by Wyndham Golden Sportsman Lodge

Very disappointed to be treated as I have by this Hotel. Booked this trip on Oct. 18 for business as I needed to travel for work. 2 nights stay was all that was required. My employer gave me the option of booking with my own Credit Card so I could accrue the points myself, quite a nice thing to do. Unfortunately, I was injured 2 days later. As I am a Heavy Duty Mechanic, I cannot perform my task and thus be unable to complete this business trip. Once I found out of my diagnosis and the further fact that I have been placed on Narcotics for pain, I called the Loyalty company who I made the reservation with. They inform me that since its 8 hours past the cancelation deadline (32 hours prior to check in time), that they would need to call the hotel to see if they'll refund me. Not going to lie, I was taken back, given that its a pretty standard thing to give 24 hours notice on something like this. Great Lady at the loyalty company was nice and polite. She called the hotel to inform them of my injury and leave a note on file that I would not be requiring this stay. Furthermore, that given the situation, a full refund is requested. After 3 days, I follow up with the Loyalty company. They call the hotel again and place me on hold. Upon return of the agent, he informs me that the hotel will only refund me one night, this is due to the cancellation request for the full stay being received 8 hours past the deadline. Frustrated, which I'm sure the agent sensed, I quickly ended the phone call as I knew that my frustrations were better used in writing this. This is sad frankly, that your franchises value their customers this little. I'm disappointed and it has given me a different view of your organization and its values. ***UPDATE: After contacting the Wyndham Customer Care and submitting a request for further investigation, I received this response: Thank you for contacting Travelodge Customer Care regarding your request. After reviewing your concern, we received an update from the hotel stating that the third party reservation called them the next day after your original check in date. The property also mentioned that they did not received any phone calls before your check in date. The reservation was a non refundable reservation, and instead of charging you for 2 nights they just charged you for 1 night. We sincerely appreciate your choice of Travelodge for your lodging needs. Thank you for using Wyndham.*** After receiving this, I immediately called the Loyalty company back as it’s been made very clear that someone is lying. I have records to prove the call was placed, loyalty company has all notes on file that call to Hotel was made shortly after 10am EST to inform them of the cancellation. At this point, I’m not angry about losing $120, I’m angry about being lied to. Beware of your next dealings with any Wyndham brand hotel, I will no longer support a company with such poor values.

So happy with this hotel. We swooped in without a reservation at 8pm and they had a room for us. Everything was great, the rooms are clean and somewhat updated, and the pool was great. The front desk staff was friendly and helpful. The breakfast was good too - your typical hotel breakfast. Also I got $20 off because I asked for a CAA rate and they honoured it. We had a wonderful experience!