Vatican's Roof

This hotel is owned by a group that has 9 other hotels in the city. I recently had an extremely disappointing experience with them as after booking a room for 4 nights, the hotel abruptly cancelled our reservation before our late check-in, leaving us stranded. This incident occurred at night, in a city we were unfamiliar with, making it exceedingly difficult to find alternative accommodation at such an inconvenient hour. The hotel did apologize and refunded our reservation, but this was the least they could do under the circumstances. However, when I contacted them for compensation to cover the unexpected expenses we incurred due to their negligence, my requests were met with complete silence. Despite multiple attempts to reach out via phone and email, there was no response. Understanding that mistakes can happen, the manner in which a business addresses these errors is crucial. The lack of response from Domus Pietro Inn to a situation they caused is unacceptable. It’s disheartening to see a hotel taking advantage of a high-demand market to exhibit such disregard for the impact of their actions on guests. I am dedicating time to write this review to inform potential guests of the unreliable and unprofessional behavior exhibited by the management of this group of hotels. Their lack of accountability and poor customer service has significantly tarnished my perception of them. I urge others to consider this experience when making travel arrangements and to be cautious of the potential for such disruptions.