Vincci Selección Unuk 5* GL

Exception service. Modern and clean but within an old restored building. Breakfast outstanding with wide choice of food. Nice sauna and small outdoor pool.

This is a late review, I stayed here back in April during the Le Faira and have been trying to follow up with the hotel since but they have not reply, I will try to keep this review balanced but feel that others should know what the hotel is capable of. To put it in context we paid a rate of 790 euros per night. Travelled with my mom (who has mobility limitations) and sister, we are not a rowdy group. Rooms - do not believe the capacity listed on the website, we had a suite booked where it said the occupancy was 4 people and upon arrival this was changed to 2 people (out of no where), I believe the hotel was not sold out and they were attempting to get us to pay for a second room (this was despite me showing them their website), of note, there were men bringing home several guests in the evening and nothing was said to them - if you get a room facing the courtyard you will have absolutely no light, it feels like a dungeon - the rooms facing outward have issues with bugs, they will be crawling all of your stuff in the mornings Service - Front desk manager is a bully Reyes Nieto is a bully, she threatened to call the police if we did not book and pay for a second room, she then declined to respond to any follow up emails - Pablo at the front desk is a creep, he followed me into my room on one occasion and would not leave until I asked him too - Do not take out any cash in front of Pablo he sees it as an invitation (I was digging through my passport holder to get my passport out and had to pull out some money in the process), Reyes will reinforce this In terms of amenities, the pool area is quite small, the photos are deceiving, there is probably space for 4 people to sit up there and 4 people to be in the pool comfortably. The food is decent, but there are much better quality and cost options in Sevilla. The whole experience made me uncomfortable, if I had not paid so much, we would have left. The hotel refused to refund us when we told them how uncomfortable we felt and continued to harass us. They ruined a once in lifetime trip for me, my mom and sister. In summary: DO NOT STAY HERE! DO NOT GIVE THIS BUSINESS YOUR MONEY! They are terrible and just want to take money from you and treat you like dirt, especially if you are not Spanish.