Frequently Asked Questions
Pranaam is a meet and greet service at the airport that provides guests with a seamless and stress-free travel experience. It allows you to breeze through the airport with personal assistance, lounge access, buggy service, porter service, and add-on services. It offers customised packages and an array of services to meet your requirements including professional assistance to corporate clients, warmth and care to families and elderly guests, and safe transit for young guests.
A Pranaam Officer will be holding a tab displaying your name, as mentioned at the time of the reservation.
It is very simple to book Pranaam Meet and Greet Service on Adani One app/web. Please go to Adani One and select Pranaam Service from the list of services offered at the airport. Then, fill in the required details like flight, travel sector, travel date, origin, destination and flight number. Choose the package that suits you, make payment and your Pranaam Meet and Greet Service booking is confirmed. You will receive the booking confirmation through email and SMS.
Yes, we offer free lounge access to passengers under our Pranaam Elite package.
In case there is a change in your travel plans and you wish to cancel your Pranaam Service, please go to ‘My Bookings’, select the booking made under Pranaam Meet and Greet Service, and click on cancel. Then, select the travellers for whom you wish to cancel the service, review your selection and proceed with the cancellation.
In case you have changed your travel plans and wish to cancel the Pranaam Meet and Greet Service, go to ‘My Booking’ in Adani One app/web and click the cancel button. Then, select travellers, review and confirm cancellation.
Yes. To enable us to provide a wheelchair/baby stroller (subject to availability), please notify us of your requirement at least 24 hours in advance via call and/or e-mail.
Yes, you can book Pranaam Meet and Greet Service for your children. However, children aged up to 12 years must be accompanied by an adult.
The Pranaam Meet and Greet Service booking is non-transferable.
Currently, the Skycap paid porter service is available only on pre-booking, and walk-ins are not accepted.
The meeting point is defined in the confirmation SMS for departure and designated baggage belt for arrivals.
You can book a baby stroller/pram for arrival or departure. It is not a chargeable service, and a porter would be allocated at the time of registration.
No. The Skycap paid porter service only assists the guests. The guest has to go by the processes as defined by the airline/airport.
No, Pranaam Meet and Greet Services does not fast track the assistance at any point. All processes are to be completed as per defined processes and applicable laws.
