Frequently Asked Questions
The meeting point is defined in the confirmation SMS for Departure and designated baggage belt for Arrival.
Yes, we offer porter service to walk-in guests. However, it is subject to availability.
No, the booking for porter service is non-transferable.
No, there is no provision to cancel or reschedule the service.
No, we don’t have the wheelchair service for the Departure/ Arrival guests.
No, we don’t have the wheelchair service for the Departure/ Arrival guests.
No, this service is only to assist guests and all processes are to be completed as per defined processes and applicable laws.
Porter services are only available and applicable for services booked from the designated terminal. However, our porter shall guide and assist you to multi-level car parking (MLCP), taxi booking desks, or the receiving party.



