Lost and Found

Misplaced your baggage or belongings at the airport? Or are you concerned about how to locate your lost items at Navi Mumbai International Airport? You don’t need to panic. The airport has a robust mechanism in place that allows the customers to retrieve their lost belongings at the airport. The airport agencies collect all the unclaimed items which are found unattended and deposit them under the lost & found property. The details of deposited goods are then recorded as per the protocol(Details, time, date and time of deposition, etc.).

The unclaimed goods are then transferred to the warehouse after 24 hours or by 9 am the next day, whichever is earlier. These items can only be reclaimed by someone authorised by the traveller. The perishable goods, including liquids, are stored up till 48 hours or their expiry date, after which they are disposed of with the approval of the duty-terminal manager. Any lost good is kept on an ‘as is where is basis. ’ The airport authorities are not responsible for any damage to the misplaced or lost items.

As far as baggage handling and delivery are concerned, it is the sole responsibility of the concerned airlines from the point of check-in to the point of collection. In case a passenger misplaces an item inside the airplane, it should be reported to the respective airline authorities.

Timings : 24/7

Navi Mumbai International Airport (NMIAL), does not handle items that the Bureau of Civil Aviation Security (BCAS) regulations classify as Dangerous Goods or Security Restricted Articles. Any such item will be appropriately processed as per the guidelines. Navi Mumbai International Airport (NMIAL) is not liable for any wear, damage, alteration, or modification that may occur to these items during the time of their storage.

Navi Mumbai International Airport (NMIAL) does not offer courier or postal services for lost items, nor insurance or any similar coverage. Items found shall be stored responsibly in line with the retention/storage policy. To reclaim a lost item, individuals must follow the outlined process, including verification of identity and proof of ownership. A valid government-issued ID, boarding pass/ticket, and an authorisation letter (if the item is being collected on someone’s behalf) would be required. Items that remain unclaimed will be managed as per Navi Mumbai International Airport's (NMIAL) retention policy.