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Duty Free FAQs

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Yes, you can pre-order duty free products 30 days to 1 hour before your flight’s arrival or departure. If the order is booked less than six hours, unfortunately pre-order discount won’t be calculated.

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Duty-free allowances vary worldwide. Discover specific details for various countries here: Custom Allowances Custom Allowances

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The first thing to do is to use 'Search' at the top of the page to discover the item. If you still can’t find the product you require then you can email us at support@adanione.com or call us on 1800-572-111111 (working hours 9:00 am to 9:00 pm IST, Monday to Saturday except public holidays). We will try to work around your product suggestion and add it to our stock.

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If you have any problems while placing your order you can write to us at support@adanione.com or call us on 1800-572-111111 (working hours 9:00 am to 9:00 pm IST, Monday to Saturday except public holidays).

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Unfortunately, you cannot return the product after you have purchased it from duty free.

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As per the Kerala customs rule, you can carry/buy 2 litres of liquor and the legal age for the same is 23 years and above.

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We don’t offer home delivery of duty free products. The order can only be collected from the pre-order collection counter.

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In the case of a flight change, you can postpone the collection time and date by 30 days from the current pick-up date and schedule it up to 48 hours earlier. To reschedule your collection, go to ‘Orders & Bookings,’ click on ‘Reschedule’, change the pick-up date and time, and input the flight number. If you face any issues, write to us at support@adanione.com or call us at 1800-572-111111 (working hours 9:00 am to 9:00 pm IST, Monday to Saturday except public holidays).

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To cancel your order, go to ‘Orders & Bookings’. Click on ‘Cancel’, state your reason for cancelling the order and confirm cancellation. The refund amount will be credited to your payment source within 15 days. However, in case the order is not collected or you happen to land in the domestic sector, please write to us at support@adanione.com with valid details.

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If you are looking to cancel your duty free order, there is nothing to worry about the refund. Once the cancellation is processed, the refund amount shall be credited to your payment source within 15 business days.

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After clearing immigration, visit the pre-order collection counter at duty free store. Show the QR code (received in the booking confirmation email), your passport, and boarding pass to collect your package of goodness.

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All payments are made online while pre-ordering the duty free product on Adani One app/web. Your order is confirmed only on receiving the payment. It is not possible for us to accept cash payment at any point.

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We accept Visa, Master, and RuPay cards for duty free shopping.

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You will receive an order confirmation email upon completing the online payment. You can also check the order confirmation under the ‘Orders & Bookings’ section. You will receive a QR Code in your order confirmation email. Simply, show the QR code at pre-book collection counter and collect your package of goodness.

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Once the duty free order is placed, it cannot be modified. So, check product details carefully before confirming. For any assistance, please write to support@adanione.com

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For arrivals at Thiruvananthapuram Airport, the maximum permissible limit set by the Government is INR 25,000 (Indian Rupees Twenty Five Thousand only). Please refer to the Department of Thiruvananthapuram Customs’ website for further clarifications on customs rules and regulations. For departures from Thiruvananthapuram Terminal 2, there is no restriction or cap on the purchase value amount. However, please check your duty-free allowance as per your landing destination/country of arrival.

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All credit card purchases are charged in Indian Rupees(₹). In case you are paying in any other currency, your bank may charge you a foreign merchant transaction fee at the time of billing. Please contact your bank for details of such charges.

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Duty-free products are not available for purchase if you fly domestically.

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Yes, you may pre-order duty free products through your app account on behalf of your friend. However, please mention valid information of the passenger/passport holder while placing the order.

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Yes, you are allowed to carry liquor with you on the flight. However, it should be ensured that the bottle should be packed in a LAG/STE bag, which should be a part of your check-in luggage. Also, passengers cannot carry more than 100 ml of any liquid item (perfume/liquor, etc.) on the flight.

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If the product you ordered is unavailable on the selected Duty Free store, you are required to initiate the cancellation of the order on Adani One app/Web.

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Any confiscation of goods by security / customs authorities can be claimed ONLY on furnishing confiscated report within 15days from the date of order collection.

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Please verify your purchase at the time of collection and reach out to the Duty-Free Manager if you have received the wrong product. In case of any discrepancy noticed later, please write to support@adanione.com or call us on 1800-572-111111 within 15 days of collecting the order items. Our work timings are 9:30 am to 6:30 pm IST, Monday to Friday except public holidays).

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