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General Enquiries - Thiruvananthapuram Airport

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If you are an travelling to India as an international passenger, we request you to refer to the guideline for detailed information.

D.O. Letter to Secretary Civil Aviation - Testing - 22 Dec 2022

GuidelinesforInternationalarrivalsupdatedon22December2022.pdf (mohfw.gov.in)

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As per the Guidelines for International Arrival published by Ministry of Health & Family Welfare, 2% of the total flight passengers shall undergo random testing on arrival. Passengers shall be allowed to leave the airport post undergoing the test. Children under 12 years of age are exempted from post-arrival random testing.

GuidelinesforInternationalarrivalsupdatedon22December2022.pdf (mohfw.gov.in)

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As per current guidelines, this testing facility is only for international arrival passengers.

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As per current guidelines only 2% of passengers per flight will be randomly tested upon international arrival with free of cost. If such passengers found to be symptomatic or tested positive, shall be managed as per laid down standard protocol.

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As per current guidelines, there is no such mandate regarding Aarogya Setu app to be installed during the travel.

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COVID 19 testing facility, managed by Micro Health Laboratory is located at Arrival Hall near Gate A1. One registration counter and two sampling booths Thiruvananthapuram International Airport have the intake capacity 1000 tests per day.

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In view of the guidelines published by MoCA order number 29017/14/2020-DT dated 10.05.2022 and DGCA order number 4/1/ 2020-IR dated 08.06.2022 there must be strict compliance with COVID-19 protocols at the airport and inside the aircraft. Passengers must always wear a facemask during the journey. 

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Frequent announcements are made to ensure that the passengers are wearing a facemask and following COVID-19 protocols.  

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Frequent sanitisation is carried out across the terminals, and sanitiser dispensers are also placed at various touchpoints at the airport.  

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  • Passengers without a facemask will not be permitted to enter the terminal. CISF personnel deployed at the entrance of the Airport will ensure that no one is allowed to enter the Airport without wearing a mask. 
  • At the airport, they can be fined as per the State Law and they may be handed over to Security Agencies for dealing with the matter as per the applicable law on the subject. 
  • Before departure- they can be deboarded. 
  • During the flight, such a passenger may be treated as “Unruly Passenger” and procedure in respect of handling such unruly passenger shall be followed by the concerned airline.

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Passengers are advised to wear a facemask throughout the journey, at the airport and inside the aircraft. 

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There is no testing facility at the domestic terminal.  

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Yes, a COVID-19 testing facility is available free of cost at Thiruvananthapuram Airport for all international arriving passengers, provided by Kerala Government. Valid ID proof such as an Aadhaar Card or Passport is a must for the test. Passengers are required to be in self-quarantine till the test results come out.

Departure: 

Compulsory rapid test for passengers departing for UAE

Valid ID proof such as Aadhaar Card and Passport is a must

The amount charged is INR 2500 (as per the rate fixed by the government)

Payment can be made via cash or digital payment modes

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As per the current guidelines, passengers are forbidden to board domestic flights after arriving on an international (Vande Bharat Mission/Repatriation) flight. We encourage all such passengers to get prior approval from the relevant authorities before boarding the flight from their origin destination. 

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Aarogya Setu is a contact tracing, Bluetooth-based app designed to identify potential users who have come in close contact with someone who has tested positive for COVID-19. It enables its registered users to be notified, traced and suitably supported. It also indicates if a user could be infected or likely to be infected. It is not mandatory but highly recommended/advisable for everyone, including personnel working at the airport and passengers, to have the Aarogya Setu app installed on their mobile before entering the airport premises. 

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Passengers with a Red display on Aarogya Setu app are advised not to travel and to maintain complete isolation to mitigate any possibility of the spread of COVID-19. Please also note that passengers with a Red display on Aarogya Setu app will not be allowed to enter the airport terminal premises. However, passengers with a Green display will be allowed to enter the terminal building after completing the entry process and thermal scanning.   To download the app, refer to this link 

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All international travellers coming from flights originating from the UK, Brazil and South Africa with connecting flights have to take a mandatory RT-PCR test on arrival at Thiruvananthapuram International Airport. They can only travel further after the confirmation of a negative test. They are then requested to follow the state-issued guidelines as per their next destination.  

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All international transit passengers arriving from Europe or the Middle East (except those in flights originating from the UK, Brazil and South Africa) have to take a mandatory RT-PCR test on arrival at Thiruvananthapuram International Airport. They can take the connecting flight based on the receipt of the test undertaken.  

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Thiruvananthapuram International Airport has taken various preemptive measures for the safety of its personnel and passengers to curb the spread of COVID-19. These steps are:  
  • Thermal screening of all passengers and staff 
  • Availability of hand sanitisers at all touchpoints 
  • Pre-planned seating arrangements in all areas to ensure social distancing 
  • Regular sanitisation of assets at all touchpoints 
  • Ensuring strict compliance with social distancing norms by the passengers and staff to minimise direct contact 
  • Pre-planned seating arrangements in all areas to ensure social distancing 
  • Arrangement for properly disposing of used masks, face shields, gloves, PPEs etc. 

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RT-PCR test is not mandatory for healthy individuals undertaking domestic travel.  

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There are two terminals at Thiruvananthapuram International Airport. 

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It is advised to arrive 2 hours prior to your domestic departures and 4 hours before departure for your international flights. 

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Thiruvananthapuram Airport has a Wi-Fi network that gives you access to free internet for 30 minutes. It requires a valid Indian mobile number to access it. You can also buy a Wi-Fi network for high speed after your free access is over at a minimal cost.

Two plans are avaialbe –  

  • INR 25 for 120 minutes 
  • INR 20 per GB

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Thiruvananthapuram Airport has designated smoking areas located on the ground and first floors of the Security Holding Area.  

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Thiruvananthapuram Airport Terminals are operational 24*7.  

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If you lose something on board the aircraft (lost articles on the aircraft are kept with respective airlines), in the terminal or airport buses, please fill out the complete lost & found form on the airline website. You can also contact the lost & found centre located at the terminal.   

If you find something unattended/suspicious, you are advised not to touch such an object. It should be brought to the attention of the CISF or airport staff. After security clearance from the CISF, the item will be handed over to the lost & found department. 

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Currently, there are no currency exchange counters at Thiruvananthapuram Airport. 

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Yes, there are ATMs available at Thiruvananthapuram Airport – there is South Indian Bank near the check-in area.  

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The parent/guardian of the child travelling alone needs to contact the respective airline to complete certain formalities before check-in. There is a process to be followed for Unaccompanied Minor Passenger (UNMR) OR Young Passenger (YP). 

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An Unaccompanied Minor Passenger is defined as a child between the age of 5 and 12, travelling without the presence of a legal guardian or parent. This term is used in immigration law and airline policies. YP or Young passenger is a child between 12 and 15 years of age. Please check with the airline for further information.

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Yes, there are baby care rooms available at Thiruvananthapuram Airport, equipped with changing facilities and other basic hygiene amenities. 

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Thiruvananthapuram Airport offers barrier-free access for passengers with special needs. There are reserved parking slots, ramps & special restrooms designed for their convenience and comfort. In addition, wheelchairs are available at the departure ramp of the airport. Customer Service Executives at the airport assist and guide you during the journey. You are requested to contact your respective airline or the Airport Terminal Managers for further assistance.

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In most cases, it is safe for women to travel by air with a normal pregnancy. However, a fitness certificate is required by a doctor, certifying that the pregnant lady is fit to travel by air. Women above 32 weeks of pregnancy are not allowed to travel by air. For further information, please get in touch with your respective airline.

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At present, there is no waiting room facility at Thiruvananthapuram Airport. There are three retiring rooms which are available for domestic passengers at the following cost:

Single Room – INR 750 

Double Room – INR 1500 

VIP and CIP (Commercially Important Person) rooms are available at domestic and international terminals.

  

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Yes, all international departing and arriving passengers can buy from the duty-free shops. It is mandatory to have your passport for making any purchase from the duty-free area.   

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Medicines in limited quantities necessary or appropriate for the passenger during the journey can be carried. For larger quantities, a doctor's prescription is mandatory. Please get in touch with your respective airline for more information. 

Also, note that passengers are only allowed to carry 100 ml of liquids, aerosols and gels due to security reasons.

  

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There is no pharmacy at Thiruvananthapuram Airport.  

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Please email your feedback to  support@adanione.com 

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For details, please click here

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Currently, Thiruvananthapuram Airport does not have any cloakroom or storage facility.  

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Airlines and airports have restrictions on what you can and cannot carry in your luggage. You cannot carry any item marked banned or hazardous; it could include firearms, sharp objects, etc. There is also a limit to carrying liquids; you can only take small quantities. Please get in touch with your airline for more information.  

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There are multiple shops at the airport from where you can buy travel bags.

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Each airline has a defined weight limit. The allowed weight limit is 15 kg for checked-in baggage for most domestic airlines. Please connect with your respective airline for more information.  

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Most airlines allow passengers with disabilities to take their wheelchairs with them. However, it would help inform the airline about this when you book your ticket. If you have a battery-powered wheelchair, the battery will need to be disconnected to prevent the battery terminals from short-circuiting when you check in the wheelchair. You should report first of all to the check-in desk at the airport. 

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Thiruvananthapuram International Airport is well connected to the city via public transport. 

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The drop and pickup zones are available in front of the terminal for departure as well as arrival. These can be used to pick up or drop off passengers free of charge. However, there is a charge for parking the vehicle in the parking zone. 

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Pre-paid taxi facility is available at both international and domestic terminals. Booking counters are at the respective arrival terminals. It is managed by the local union associations.  

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You could use any of the following options:
  • Rental car
  • Prepaid taxi 
  • App-based cabs like Ola and Uber 
  • Auto service 

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You can pre-book a car either via app-based or rental cabs 

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You can't reserve a parking space, but the airport offers a car park guarantee for the lowest price.  

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The terminal is right in front of the car parking space at a walkable distance.   

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You can pay cash or use any digital payment method.

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Yes. A parking payment receipt will be given to you when you park your vehicle.  

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One has to follow the process for UMNR/YP as defined by the airlines.  

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The baby care facilities are available at the below-mentioned locations:

Domestic Terminal:

  • At the departure gate near the check-in area
  • Arrival, near baggage collection belt 3
  • Security Holding Area

International Terminal:

  • Arrival, near toilet number 11
  • Departure, behind Airport Manager's room
  • Security Holding Area

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The minimum age for children travelling alone varies between 5 and 16, depending on the airline. Please get in touch with the airline for more information. 

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In your hand luggage, you can take medicines and special food, such as baby food, which you will need during the flight. You may have to provide accompanying documentation. 

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It is mandatory for everyone entering the security area to go through the security check and scanner. However, the metal detectors that one goes through during the security check generate a low-frequency magnetic field to detect metal. It is comparable to an electromagnetic field generated by standard electronic household devices. Hence, passing through the security scanner poses no harm to you if you are pregnant.  

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