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  1. Home
  2. Lucknow Airport
  3. FAQs
  4. General Enquiries

Lucknow Airport - General Enquiries

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If you are an travelling to India as an international passenger, we request you to refer to the guideline for detailed information.

D.O. Letter to Secretary Civil Aviation - Testing - 22 Dec 2022

GuidelinesforInternationalarrivalsupdatedon22December2022.pdf (mohfw.gov.in)

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As per the Guidelines for International Arrival published by Ministry of Health & Family Welfare, 2% of the total flight passengers shall undergo random testing on arrival. Passengers shall be allowed to leave the airport post undergoing the test. Children under 12 years of age are exempted from post-arrival random testing.

GuidelinesforInternationalarrivalsupdatedon22December2022.pdf (mohfw.gov.in)

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Passengers are advised to wear facemask properly and continue to wear the mask throughout the journey inside the aircraft.

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In view of the guidelines published by MoCA, order number 29017/14/2020-DT dated 10.05.2022 and DGCA order number 4/1/2020-IR dated 08.06/2022, there needs to be strict compliance with COVID-19 protocols at the airport and inside the aircraft. Passengers must always wear a facemask during the journey.  

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Frequent announcements are made to ensure that passengers are wearing a facemask and following COVID-19 protocols.  

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Frequent sanitisation is carried out across the terminal. In addition, sanitiser dispensers are placed at prominent locations across the terminal.  

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There are two terminals at Chaudhary Charan Singh International Airport, Lucknow. Terminal 1 caters to international arrivals and departures, while Terminal 2 is for domestic operations. 

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It is advised to arrive 2 hours prior to your domestic departures and 4 hours before departure for your international flights. 

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The Lucknow Airport terminals have public Wi-Fi that gives you access to free internet for 60 minutes. It requires a valid Indian mobile number to access it. You can also buy a Wi-Fi network for high speed after your free access is over at a minimal cost. 

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Lucknow Airport has designated smoking areas inside the terminals.  

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Both the terminals at Lucknow Airport are operational 24x7.  

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If you lose something on board the aircraft (lost articles on the aircraft are kept with respective airlines), in the terminal or airport buses, please fill out the complete lost & found form on the airline website. You can also contact the lost & found centre located at the terminal or write to us at lostandfound@adani.com

If you find something unattended/suspicious, you are advised not to touch such an object. It should be brought to the attention of the CISF or airport staff. After security clearance from the CISF, the item will be handed over to the lost & found department.

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Yes, there are currency exchange counters at Lucknow Airport. 

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Yes, there are ATMs available at Lucknow Airport, but they are located outside the terminals.  

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The parent/guardian of the child travelling alone needs to contact the respective airline to complete certain formalities before check-in. There is a process to be followed for Unaccompanied Minor Passenger (UNMR) OR Young Passenger (YP). 

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An Unaccompanied Minor Passenger is defined as a child between the age of 5 and 12, travelling without the presence of a legal guardian or parent. This term is used in immigration law and airline policies. YP or Young passenger is a child between 12 and 15 years of age.  Please check with the airline for further information.

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Yes, there are baby care rooms available at Lucknow Airport, equipped with changing facilities and other basic hygiene amenities. 

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Lucknow Airport offers barrier-free access for passengers with special needs. There are reserved parking slots, ramps & special restrooms designed for their convenience and comfort. In addition, wheelchairs are available at the departure ramp of the airport. Customer Service Executives at the airport assist and guide you during the journey. You are requested to contact your respective airline or the Airport Terminal Managers for further assistance. 

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In most cases, it is safe for women to travel by air with a normal pregnancy. However, a fitness certificate is required by a doctor, certifying that the pregnant lady is fit to travel by air. Women above 32 weeks of pregnancy are not allowed to travel by air. For further information, please get in touch with your respective airline. 

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At present, there is no waiting room facility at Lucknow Airport. Passengers are advised to book a hotel nearby if they have over three hours waiting before their scheduled departure.  

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Yes, all international departing and arriving passengers can buy from the duty-free shops. The duty-free is located at the Security Holding Area for international departing passengers, and for the international arriving passengers, it is at the Baggage Claim Area.  

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Medicines in limited quantities necessary or appropriate for the passenger during the journey can be carried. For larger quantities, a doctor's prescription is mandatory. Please get in touch with your respective airline for more information. 

Also, note that passengers are only allowed to carry 100 ml of liquids, aerosols, and gels due to security reasons.

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Please email your feedback to feedback.lko@adani.com

You can also share your feedback via – WhatsApp, Twitter, Facebook or Airsewa app.

Complaint booklets are also available with the Terminal Manager / Information Desk.  

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For details, please click here

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Currently, Lucknow Airport does not have any cloakroom or storage facility.  

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Airlines and airports have restrictions on what you can and cannot carry in your luggage. You cannot carry any item marked banned or hazardous; it could include firearms, sharp objects, etc. There is also a limit to carrying liquids; you can only take small quantities. Please get in touch with your airline for more information.  

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You can take up to 15 Kg of checking bag without any extra charge for domestic travel and 20 Kg of checking bag for international Travel. Each airline has a definitive guideline with regards to baggage. Kindly contact your airline for all questions related to carry on and or check in baggage.

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Most airlines allow passengers with disabilities to take their wheelchairs with them. However, it would help inform the airline about this when you book your ticket. If you have a battery-powered wheelchair, the battery will need to be disconnected to prevent the battery terminals from short-circuiting when you check in the wheelchair. You should report first of all to the check-in desk at the airport. 

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Chaudhary Charan Singh International Airport, Lucknow, is well connected to the city via Metro. There is also easy availability of prepaid taxis, app-based cab services, and autos.  

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The drop and pickup zones are available in front of the terminal for departure as well as arrival. These can be used to pick up or drop off passengers free of charge. However, there is a charge for parking the vehicle in the parking zone. 

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You could use any of the following options:   
  • Rental car
  • MRT bus service 
  • Prepaid taxi 
  • App-based cabs like Ola and Uber 
  • Auto service 
    •  
 

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You can pre-book a car either via app-based or rental cabs 

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You can't reserve a parking space, but the airport offers a car park guarantee for the lowest price.  

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There is a regular shuttle service between the car parking space and the terminals.  

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You can pay cash or use any digital payment method.  

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Yes. A parking payment receipt will be given to you when you park your vehicle.  

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One has to follow the process for UMNR/YP as defined by the airlines.  

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There are baby care facilities available at every level of the terminal in the public and security areas.  

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The minimum age for children travelling alone varies between 5 and 16, depending on the airline. Please get in touch with the airline for more information. 

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In your hand luggage, you can take medicines and special food, such as baby food, which you will need during the flight. You may have to provide accompanying documentation. 

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It is mandatory for everyone entering the security area to go through the security check and scanner. However, the metal detectors that one goes through during the security check generate a low-frequency magnetic field to detect metal. It is comparable to an electromagnetic field generated by standard electronic household devices. Hence, passing through the security scanner poses no harm to you if you are pregnant.  

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Please note in case the passenger violates COVID protocols or refuses to wear mask even after repeated warnings,
  • Passenger without a facemask will not be permitted to enter the terminal. CISF personnel deployed at the entrance of the Airport will ensure that no one is allowed to enter the Airport without wearing a mask.
  • At the airport, he/ she can be fined as per the State Law and he/ she may be handed over to Security Agencies for dealing with the matter as per the applicable law on the subject.
  • Before departure- He/ she can be deboarded.
  • During the course of the flight such passenger may be treated as “Unruly Passenger” and procedure in respect of handling such unruly passenger shall be followed by the concerned airline.

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