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  1. Home
  2. Lucknow Airport
  3. FAQs
  4. Cab Booking

Frequently Asked Questions - Cab Booking

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Go to Adani One platform and click on ‘Book Cabs’. Select the pick-up location and destination. Confirm the ride, make a payment, and your booking is confirmed.

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You can schedule your cab as per your estimated arrival time at the airport. It is very simple to pre-book your cab through Adani One. Simply go to Adani One platform and go to ‘Book Cabs’. Select pick-up location, destination and pick-up time. Enter the details, confirm, make a payment and your cab is scheduled. You will receive an OTP and driver’s details 60 min before your ride. On boarding the cab, you will need to share the OTP with the driver to start the ride. 

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Presently, you can only book your cab only from the airport to the city through Adani One platform.

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Cab booking facility through Adani One platform is available at Ahmedabad and Lucknow Airport.

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Cab driver waits for 45 mins from the scheduled time. Once the waiting time is over, the booking is auto-cancelled.

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Cancellation fee depends upon Ride Now & Ride later cases. Please check the cancellation policy for details. You may be charged a cancellation fee if you cancel a trip after you're matched with a driver. These fees pay driver-partners for the time and effort they spend getting to your location.

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It’s easy to cancel your cab booking on Adani One platform. Follow these simple steps and your cancellation is through. Here's how:

    • Log in to your Adani One account if you aren't already signed in.
    • Go to Orders & Bookings. All your upcoming trips are listed. Identify the booking you want to cancel.
    • Hit 'Cancel Booking' on the trip details page.
    • Review and confirm your cancellation.
    • That's all – your ride is cancelled. Once your cancellation is done, the amount charged will be refunded to payment source within the timelines you see below:
    1. Original Payment Method: 7-10 business days.

    2. Adani Rewards Point – 30 minutes.

    For more details, please check the cancellation policy.

    Users can cancel the booking any time before the ride starts, cancellation policy will be applicable.

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For now reschedule option is not available on Adani One, you will have to cancel and recreate the booking.

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You can understand the fare you should have been charged on the ride through the order summary. Check the fare break-up under cab booking details on the platform. Another way is to check fare details in the invoice sent to you once your ride is complete.

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Currently, no waiting fee is charged by Adani One. The booking gets auto cancelled after the waiting time of 45 minutes.

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Invoice can be downloaded from 'My Bookings' section of the platform once the ride is complete.

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Cab driver waits for 45 min from the scheduled time after which the booking is auto-cancelled in case of pre-booking.

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Presently, it’s not possible to modify your destination while you are already on your way.

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Trip charges are fixed. In case you want to stop, you can raise the request directly to the driver.

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Adani One ensures that you don’t come across any such case. However, you have every right to refuse and report the same to us through the ‘Contact Us’ section of the Adani One platform. We will look into the incident and take corrective action.

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Adani One doesn’t support cash payments. You can only book your cab by making online payment through a credit/debit card, net banking, wallet or UPI.

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Trip charges includes the toll and taxes. You don't have to pay extra at any time.

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Cab booking at Adani One is confirmed only when you make payment while booking your ride. Customers have to prepay to book their ride on Adani One.

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The driver will contact the cab operator team, and they will help you arrange another cab or you can call us at 1800-572-111111 and we will have alternate arrangements made immediately.

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If you are not able to find cab at the pick up location, call the driver directly. In case driver is not reachable, you can reach out to our customer care number at 1800-572-111111.

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Adani One enforces strict safety guidelines to keep your rides safe and comfortable. Unprofessional driver behaviour like inappropriate physical contact or verbal aggression will not be tolerated. In case you experience anything like that you can use the SOS button or alternatively reach out on 1800-572-111111.

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Once your ride begins, the SOS button can be found on the existing screen of Adani One app platform.

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In case of emergency, the SOS button sends an alert to the cab's safety team and Adani One team. 

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Adani One is committed to the safety of everyone using our platform. If you have been involved in an accident, immediately call using the SOS button present on the live trip page, or notify the police by using the ‘Call Police’ option. Instantly, you will be connected to local police authorities. An alert will also be sent to our emergency assistance team to provide immediate support. 

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Reach out to our customer care team on 1800-572-111111 to report about your missing item. We will try our best to get your lost item back.

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When your booking is confirmed, Adani One provides confirmation of driver and vehicle details. This information helps you recognise the driver's vehicle at your pick-up location. If your driver arrived in a vehicle different from what the app confirmed, please report it to us by calling us on 1800-572-111111.

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Adani One partners with cab services that agree to maintain a high standard of professional service, which includes respectful and polite behaviour of drivers. In case the same level of professionalism is not maintained on your trip, you may notify us in the feedback section of the platform, email us or call us at 1800-572-111111. We will look into the incident and take corrective action.

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