Aquamarina Beach Resort

Checked into this place January 15, 2023 and showed my US passport. Receptionist there said the prices we had paid (through our Chase points) were for Mexican nationals. I explained that I was, so I had to produce documentation. As I was born in Mexico I had to show him proof, which I pulled up on my phone. He insisted I had to print it out at the convenience store across the hall, where I paid $1 USD per page. CHECK-IN: Finally checked in once I provided the printouts and paid the necessary taxes for the room. Then, the employee proceeded to hand me a TV remote to take with me to the room! As we head to our room, a lady near the lobby tried to give us what sounded like a timeshare speech, but I thanked her and quickly got in the elevator. ROOMS: The rooms were stale and had a “vintage” vibe. There was a foul sewage smell coming from the sink, so I closed up the drain and opened up the water to keep the smell at bay. Checked for bedbugs as a precaution - thankfully none, but found the mattress had come apart at the seams! PROPERTY: The beach is okay, but the views are obstructed by the boats on the marina. Don’t expect a lovely sunset, as the sun sets behind you over other hotels. The pool is decent, and you can check out towels for use. There appears to be an abandoned building across the parking lot. CHECK OUT: As if the checkin process wasn’t tedious enough, at checkout January 16, 2023, where I had to bring back the remote, the lady says the room had to be inspected before I could be checked out, and that we had to wait 5 minutes. We sat there at the lobby and waited. 40 minutes later I go back up to the desk to ask if the room had been inspected and she said, “yes, all good!” Could they not have let me know so I could leave the awful place? Only upside is there are decent restaurants within walking distance to escape to.