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Hotel Riu Palace Peninsula - All Inclusive

4.5/5(9.65K Reviews)

4 Star Hotel star-logo

Cancun, Quintana Roo

Room Unavaiable

179

Hotel & Amenities

Rooms & Rates

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About Hotel

Get ready to experience an unforgettable getaway at our highly regarded 4-star hotel, situated just steps away from the scenic and picturesque Tortuga Beach in the renowned Zona Hotelera of Cancun. Our exquisite property features a total of 562 stylish and well-appointed guestrooms that boast premium amenities, such as mini-fridges, state-of-the-art flat-screen TVs, and private balconies, providing a comfortable and luxurious stay for both business and leisure travelers.

Indulge in a truly luxurious experience at our lavish full-service spa, offering a wide range of invigorating massages, rejuvenating body treatments, and refreshing facials. Take a dip in one of our 5 sparkling outdoor pools or break a sweat at our top-of-the-line fitness center and steam room. Parents can also unwind and relax with peace of mind using our trusty babysitting services, ensuring their little ones are well cared for.

Want to immerse yourself in the local culture? Our hotel's unbeatable location makes it easy for you to explore popular attractions like the pristine Langosta Beach, Escenica Tower, and Jardín del Arte on foot. For the golf enthusiasts, the Cancun Golf Club at Pok Ta Pok is only a short 2.1km drive away, while the Plaza Caracol Mall, the perfect spot for retail therapy, is just 3km away.

After a day of adventure, take your taste buds on a culinary journey at one of our 7 superb restaurants, including the renowned Kabuki, famous for its mouthwatering Japanese cuisine. Quench your thirst and unwind at one of our 5 stylish bars and lounges, or simply enjoy the convenience of 24-hour room service in the comfort of your own room. And with our all-inclusive room prices, you can savor unlimited meals and beverages throughout your stay.

For our business guests, we offer a range of amenities to ensure a seamless and successful trip, including a limo/town car service, a computer station, and convenient express check-in. Plus, with complimentary self-parking readily available on our premises, you can focus on your work without any distractions. Don't miss out on an incredible opportunity to stay at our unmatched beachside retreat. Book your stay at the Riu Palace Peninsula All Inclusive online today and embrace the true essence of luxury and convenience. Our address is Blvd Kukulkan, Km 5.5 Lote 6-C, Zona Hotelera, QROO77500, Mexico.

Quick Facts

Check-In

03:00 PM

Check-Out

12:00 PM

Rooms

562

Floors

Popular Amenities

24-hour front desk
Commercial shops
Locker room
Snack bar
Bell staff/porter
Designated smoking areas

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Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

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Select Rooms

Suite, Jetted Tub, Sea View (M)

Unavailable

Junior Suite, Ocean View (U)

Unavailable

Junior Suite, Jetted Tub (Villa | B2C-CA)

Unavailable

Ratings & Reviews

4.5/5

9.65K Ratings

Ryan Ochsner

2/5

29 Jan, 2024

My experience at this hotel started off disappointing and only got worse over the course of the 4 days I was here. Our toilet didn’t work/flush after the 1st day. I spoke to the front desk twice about the issue and it never got fixed. I opened the toilet tank and the chain inside the tank was broken so the toilet wasn’t able to work without using your hand to lift the function inside the tank. Our ceiling fan also didn’t work. The key card system doesn’t work well, according to the front desk. Your key cards will become deactivated many times until they change their system. The hallways in this hotel are so hot/humid it’s nauseating. There’s no AC in the hallways or it was broken. The gym is pretty bad, although it does have some things to get you by if you’re looking for some sort of exercise. The food options were atrocious at all the restaurants. Not to mention you’ll have trouble even getting seated if you have a larger party. This hotel is one that has unlimited burgers, hot dogs, French fries for your options and they are sitting for hours. I wouldn’t give this food away to the homeless it’s such poor quality. The drinks were watered down, but thats expected. At no point did I feel like the people working here were going out of their way to make us feel welcomed or special. Many of the employees seemed very apathetic to be here working. I stayed at a couple other all-inclusive resorts in Mexico where the experiences were much better in all aspects. We selected this place because it was cheaper and we needed to accommodate budgets for 14 people. I will say when it comes to Mexico, you get what you pay for. This should really be a 3 star restaurant for what’s offered. I unfortunately wouldn’t recommend this place to anyone, nor will I come back.

Ed G

5/5

29 Jan, 2024

Fantastic experience in every way. Beach and pool were clean and beautiful. Food was amazing, especially the steak house, but we honestly didn't have anything but top notch food everywhere. Parties were an absolute blast. Service was friendly and those people really hustle to make everything run smoothly. Shows were really impressive for a resort. Dancers and singers were very talented. Room was nice--clean and comfortable. I usually don't sleep well away from home, but I had no problems here. Absolutely LOVED the fact that there was plenty to do both at the resort and on outside excursions, but there was absolutely NO pressure--options were explained when requested, but nobody hounded you about anything. So relaxed! I would stay here again with absolutely no hesitation.

Ritesh Chaturvedy

1/5

02 Jan, 2024

The resort was good in terms of amenities and facilities. The servers and bartenders were great in fulfilling the asks. But had below downsides: 1. It had limited vegetarian options. whatever veg option it had, they were close to non veg items and peoples used same tongs/forks to pick. Not to forget the strong smell in the common areas. Some of the items seems reused from breakfast to lunch to dinner. 2. It didn't had any Indian dishes in menu. It was nightmare for Indian vegetarian families. 3. The kids activities were very limited. Once 4-5 activities per day that to only one hour for each activity. There was no bulk slot activity like we had in cruise. 4. The coffee shop doesn't open until 9 am. that makes no sense when coffee / tea is needed mostly during morning time. 5. The pool activity like Bingo and other lacked coordination. The guy was didn't explain the rule and people started playing Bingo out of 3 cards provided, when it should one out of 3 for 3 games. Hence we lost the slots. 6. The major issue was with airport transport. we weren't helped with cab to airport when we had confirmed and validate the same a day before. The font desk and the manager only pretended to help us. We had to shell out 200$ for 4 family given the time crunch. Wont recommend!

JP Owens

3/5

19 Jan, 2024

Our group enjoyed our time at Riu palace. The location is ideal and all staff working off tips were fantastic, others a bit lackadaisical. The most frustrating of our 6 day stay was our room card not working after one use. When acquiring a new card at the front desk and mentioning this I was given numerous reasons but no solution. Upon receiving our 5th new card I asked if I could get assistance from a manager. No manager was present so I asked for someone to check the door and have a manager reach out next day. Neither happened and the problem continued until checkout. I highly suggest the Mexican restaurant on resort, avoid the food sat out in the bar. The themed pool parties are a must, plan to get a private transport from the airport as the employees managing the hotel transportation are very unorganized and delayed our arrival by an hour and a half. The ocean view is worth the price!

Kenyotta Brown

1/5

21 Jan, 2024

I was robbed by the staff at this hotel during my recent stay January 18-21 2024. I locked money in my safe, and when i got bak to my room and put in my code it read “error”. I called the front desk and they sent maintenance to open the safe. My passports were there but over $700 in cash was gone. I immediately went to the front desk where i insisted they call the police and was told to go to the police station to file a report. I chose not to go to a police station in Mexico. I was then told to come back at 7am when management came in and they would be able to review the cameras. At 7am i went back to the front desk and spoke with an employee who gave me a report to fill out. He then called security and told me that the procedure was for security to come to my room and look for my money just in case i lost it in the room. After security didn’t find the money that was stolen out of my safe. I was then told i would be able to talk to a manager later that day. I asked about the cameras and was told there were no cameras on the floors only at the elevators in the lobby. He advised that the manager would review my room logs and see who used a key to access my room. The day of the robbery I was in my room when the mini bar attendant came and i was in my room while it was being cleaned. My money was stolen between the hours of 6pm and 11pm when no one should have had access. After a couple of hours i went back to the front desk and finally got to speak to manager Pamela who was rude and hostel from the beginning of the conversation. She said she reviewed my room logs and no one went into my room outside of the house keeper and mini bar attendant. Of course that was an absolutely lie! Pamela told me there was nothing i could do without proof. No empathy, no understanding, no apology, just a bad attitude and no accountability. I felt violated and very unsafe. I was robbed and lied to and basically told to get over it ! I will NEVER stay here again and as a travel agent i will never send another client here! I wish i could give you 0 star review!

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More About Cancun Hotels

Hotel Name	Hotel Riu Palace Peninsula - All Inclusive
Reviews	9646
Star Ratings	4
Location	Cancun, Mexico
Check-in	03:00 PM
Check-Out	12:00 PM

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Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Minimum Spring Break check-in age is 21 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU).

No cribs (infant beds) available.

No rollaway/extra beds available.

By ocean.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MXN 79.20 per accommodation, per night.

We have included all charges provided to us by the property..

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Pet Policy

Pets not allowed.

Service animals not allowed.

Travel Services

Airport Services

Bill Payments

Hotel Riu Palace Peninsula - All Inclusive

About Hotel

Quick Facts

Select Rooms

Suite, Jetted Tub, Sea View (M)

Junior Suite, Ocean View (U)

Junior Suite, Jetted Tub (Villa | B2C-CA)

Ratings & Reviews

All Policies

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