Arenal Roca Lodge

Great view of the volcano but customer service is inconsistent. Positives: Great views of the volcano from the full window room. Good size rooms. Isolated, green and well maintained gardens. Walking distance to the national park and free hot water springs. Air conditioning in the room. Rooms and linen were clean. Very friendly staff - only the female reception staff though. I had an incident of a lost passport in a restaurant and Juliana at the reception was exceptionally helpful in getting it back. Negatives: A few amenities were missing in the room. A bottle of water, glasses and safe was missing. The shower could be turned off only with specialist knowledge, which we were given only on our third day. So had to bear a dripping shower for 2 nights. The WC was defective too and was fixed on the third day only. They have large premises and there is no telephone in the room and the only way to contact reception is WhatsApp, which they are no so good at responding to. Staff not very pro-active or even reactive. Location is far off from La Fortuna town - 9 kms. Access to good restaurants and bars in the evening will be dependent on taxi/Uber if you don’t have a car. They have food but a limited menu. Even short distances can’t be walked at night due to lack of sidewalks and it being a motorway/highway. They are not very flexible with an early breakfast (only as early as 7 am). Conclusion: A good place to stay amongst nature with great views but be ready for a hit and miss customer service. This is a general observation in CR - the hospitality and hotel prices have increased not in proportion to the customer service/care they offer.

Bungalow with volcano view is amazing. The window is directly facing some plants with flowers where you can spot colibri and other birds super easily. Staff accomodating but a bit less than other places we have been to.