B18 Apartments

Terrible experience. Booked with Agoda, got confirmation email but not access code to enter building, there is no reception. Spent 3 hours of my city break, no solutions z called to Agoda, B16 cancelled booking. Booked with Expedia few minutes once got refunded same story, this apartment is not worth it to book and waste your holiday, city break. Very disappointed, arrived 2pm, now is 8:52 still no room!!

We booked a room via Hotels.com for 19-21 January, and we had completed the payment and received the confirmation email sent by the platform. The check-in instructions were ought to sent via email to us 24 hours before arrival. However, we did not receive any email from the hotel. We tried to reach the property via email about 7 hours before our arrival in Reykjavik, and the agent from hotels.com assisted us to call the property many times with 2 different numbers, but NOBODY ANSWERED!!! Standing outside the hotel with rain and wind, we could not do anything but try to contact the property. We had to cancel the reservation to avoid a no-show, but still had to pay for the full amount as penalty. Therefore we had to book another hotel nearby (which fortunately responded quickly.) It has been 3 days, we still haven’t received any response from B18 Apartments. Payed almost 200 euros for such a terrible experience…