Bovio Suite

I stayed 2 days there. Worst ever hotel in my 2 weeks stay. There is no service what so ever. They don’t supply anything even water. We had breakfast in our reservation when we went there they said no breakfast. We tried to show them that we had breakfast the 2 people working there who both don’t speak English kept shouting no breakfast. The rooms are very old basic but clean that’s the only positive I found. In our room the AC was not working well. It was leaking all over the floor. The condensation cause water to leak inside the room I woke up the first night and slipped in a big puddle of water the and hit my head on the side of the bed and bruised my head and my leg. and when I complained to the lady she said oh it’s ok it’s just water from the AC and pointed to a plastic tank in the balcony that collects the water they forgot to empty the tank in the balcony yesterday it leaked all water in the room. Well this is not ok to slip and bang your head for their neglect. They were only worried about collecting cash for the city tax and refused credit like all hotels we’ve been at. The other hotel said if the collect it cash they don’t report it to the government. Aside from that they don’t even give you water the hotel is very overrated old and dingy. and not worth the money. Stay away. This is in response to the hotel response. 1- you received the full amount of the city tax unless the old lady took to her self. We gave you a credit card the first day. The person refused to take it he only wanted cash. The lady at the desk also refused to put it on credit card and said if we gave credit card she will have to pay it herself. I’ve been in 4 hotels before yours and all other 4 hotels we stayed at did. 2- your lie about checking me is not true either because the old lady that was the only person I talked to all she said is it’s ok it’s ok. She never checked anything beside coming to the room to find a huge puddle of water. And she hardly spoke English and I told her exactly what happened due to the water in the room I don’t think she understood it all. 3-the rest of your lies are going to be reported to booking because your hotel should not be a 3 stars exactly for the reason that you are lying to cover for yourself. 4- I would want to know your name since I only dealt with one lady who didn’t speak English and I doubt at who wrote this. 5- As of you trying to blame me for unplugging the drain pipe I don’t even know where is that and the entire unit is outside in the balcony and we didn’t even touch it the lady said it’s hot and pointed to the full container and motioned that the forgot to empty the day before. So don’t blame your mistake on other people. 6- I’m reporting you to Napoli tourist office to find out if it’s true that Napoli only take the taxes in cash since Roma, Salerno, Milano and Sorrento put the city tax on credit card. I put an honest review. You had to lie. Now you get yourself in more trouble and you made it worse for yourself.