Cozrum Homes The Gallery Residence

Terrible experience because the room dirty full of dust. Then lot mites. We been bite whole body and told the room cleaner also never response. We catch all the mite at bed and start less itchy. We told the manager and he say sorry. All cleaner never clean responsible and alway need call them. There no any phone and hard to call them when need help. But location is good because when go out not far can have cafe and restaurant. And mini mart. But just inconvenience when taxi can't go in and when finish shopping you have to carried everything walk far in to guest house. Many mosquito and mite when you go in to lobby too. Everything show in picture is not exactly same after check in. None of the staff can spoke English. But good is can check in early even reach at 6am. The manager was friendly but other staff just terrible. Not a good experience staying 13days. And security not that concern. Environment very noisy and last fews day staying don't know why so noisy and keep people knocking on balcony. We go checking but both side room already check out. When we lock back the balcony door and still can hear the knocking and toilet sudden water dripping. When last two day before leaving the room both night also feel spooky and keep knocking sound. The house not much people staying but alway hear people open door. Lobby and counter alway no one sitting for service after 10 morning. That why hard to find someone to ask. Internet connection poor and alway unconnected. The most unhappy is the maid cleaner everyday want to find her to clean never show a shadow. When she come for cleaning the eyes like CCTV and hold a phone keep messaging when clean a spot. Then go out call someone and not saying anything then lock the door. So no manner and disrespectful. I staying your room bite from mites I buying all medicine and they not even responsible. When cleaning the room ask to throw rubbish after cook but scan everything and report. We have balcony and partner go smoking at balcony but they complained us smoke in room. They have designed spot for smoking area, my friend smoking at there and come back whole body is red dot bite from mosquito. We want to change room but pic say can't and they never have much complaint on mite. So this out problem. We been eating medicine and clean everything by own. And when we go out and didn't ask for cleaning service but the maid go in itself and hotel manager say we have go in room and done cleaning. Terrible.

Very bad experience. Talk to the staff there asking to clean my room the following day, but staff forgot because he was too busy playing computer games and talking to his friend on the phone. Ridiculous staff, 0 service quality. Will not recommend.