Domus Real Cardello

I am not one to write reviews but this one I have to warn you. Absolutely NEVER EVER stay here. Our stay was a complete disaster. We had booked a shuttle with the hotel via email 2 months in advance. We showed up to the airport and no shuttle was there - 45 minutes later we asked a stranger to use their phone to call the hotel since no one was there. The manager, Fabrizio, answered and proceeded to yell, not talk, yell at me about how the reservation was under my husbands name and since my name was different they didn’t book the shuttle. Had they alerted us to the fact that a shuttle would not be coming like common courtesy would have? No, they instead left us stranded at the airport. We arrive via our own taxi (after their shuttle never showed up) to the hotel, an unmarked, locked gate, a locked door, 2 flights of stairs and another locked door to the lobby with NO check in instructions. Thankfully two other hotel guests arrived back at the hotel at the same time we arrived or we would have been stuck outside in the pouring rain. Did I mentioned there is NO receptionist? AT ALL. We entered the building at the whim of the only other two guests to find two envelopes marked room 1 an 4 … no name, no marking as to which room we were supposed to be in, we had to use the keys to open both rooms to find out which one matched our booking description. We brushed off this complete lack of common courtesy and hospitality and went out to explore Rome. We come back at 9 pm from dinner to find the keys we were given do not work on the front door to the building. We are stuck outside AGAIN. After 20 minutes out of complete desperation we then we buzz a random number in the building… a sweet old lady comes out of the window three stories up and tells us the building code - a check in instruction we should have received but never got because this building doesn’t even have check in instructions that were ever shared with us. 10 minutes later we are in our room about to fall asleep when we are awakened by a loud knock. Its the manager of the Hotel, Fabrizio, he begins screaming at us that he needs to see our passports through the door. We get dressed and come out to the lobby where he proceeds to yell that it is our fault the shuttle did not retrieve us from the airport. Absolutely the rudest, completely inconsiderate host you will ever have. Please do not stay here. Save yourself the trouble and use a hotel with a real receptionist, a working door and a marked entrance. It will save you all the stress and trouble we went through. Fabrizio absolutely ruined our stay and Rome and the first night of our honeymoon and I could not more strongly recommend staying anywhere else, I genuinely would have felt more welcome in a hostel.

Very nice and clean!!in the center of the city, and with excellent stuff!!