Extended Stay America Suites Houston IAH Airport

If I could give this place 0 stars I would! The manager DEE DAVIS and her SON VON CARTER are very rude. There was NO ONE at the front desk. Whoever Von was supposed to relieve simply left without being properly relieved. We called several different numbers before being assisted, only to still have to sit and wait. Von was 2 hours late to his shift and that left my mother and i waiting in the lobby with all our bags. We couldn't simply leave as we had paid for our entire stay upfront. When he arrived he had a HORRIBLE attitude and showed zero compassion or empathy for HIS tardiness. I was verbally assaulted, he got in my face as if he wanted to fight me! Dee Davis made us, PAYING CUSTOMERS, leave because her SON was "uncomfortable". DO NOT STAY HERE. It's nothing but a run down, desolate, musty roach motel.

I could easily give this broken-down hotel a lower rating but there were some good things about it. Very nice shower head and the bed was comfy enough. The size of the room was just what I needed. The price and the kitchen. But everything is filthy!!! Its apparent the floors have not been cleaned in a very long time. Just gross! I was first given a room with a broken tv, garbage disposal and microwave. Plus, the wi-fi, even after spending $33 to upgrade as I need it for work, did not work at all! Leticia was helpful and did offer to move me to a 1st floor room saying the signal should work fine. For the most part, it did, but there were days where I lost money due to not being able to work. The breakfast is nothing to be excited about and when the manager took the key home leaving the staff unable to get to supplies, there was nothing. The next morning the coffee cups and napkins were not there. I mentioned it to Dee and she gave an excuse that they must have been already taken. She then put out supplies. This was late in the morning. The utensils that were given when I inquired were pretty minimal. On top of that, the coffee maker I was given was dirty and the filter had been left in there. It was quite moldy. The hallways and elevators are horrific. Trash of all kinds. Q-tips, chip bags, gum wrappers, etc. One very memorable thing that seemed above and beyond was when Kevin from the front desk offered to come help me set up my new pc. I am not the best at understanding certain things like this but he got it taken care of. One day, there was a knock on my door. Pest control needed in. There had been no notice of this, and I had just stepped out of the shower. I got dressed and he came in and barley did any spraying. A few days later, I started seeing bugs on the kitchen counter. One day, a couple of staff gals were at the front desk and were using the F word and hinting at sexual things. I believe that is not proper conversation in front of guests. When I call the desk from my room, it is almost never answered. I have been reading the reviews on the internet from different sites, and apparently these are the same problems they complain about. I see the hotel makes some apologies and promises in their replies but clearly there is going to be no change. I should say, there has been no change. I will not recommend anyone stay here unless there are absolutely no other options and even then, I say run the other way.