HOSTEL　WASABI Nagoya Ekimae

Just few step from the station, small room, have elevator but don't have space to open your luggage, very noisy by the other guest. Free tea, coffee and microwave

This place USED to be good, but I recommend avoiding it now. I've been coming to this guesthouse since 2016. I've easily been here more than a dozen times, usually for several days at a time. Since around 2020 or 2021, policies have changed for the worse. I am writing this from the lobby right now, working at my laptop because I fortunately got in without an issue. But I witnessed the receptionist at the front desk kick out two people in the space of ten minutes because they arrived "too late" due to their shinkansen being delayed by a typhoon. One said he was basically in transit for six hours due to the delay. Staff literally said (in English) "So what?" When that person asked if he could get a refund, the receptionist said "maybe" but no refund happened. The craziest thing is not that this happened twice as I was sitting on this terribly uncomfortable stool they replaced all the old chairs with to discourage socialization like an actual guesthouse, but also that something very similar happened last time I came here. That time, the receptionist (who I think was a different person due to the aforementioned high turnover, but same attitude so maybe she's the one constant) walked to the door, opened it, and said in a saccharine voice "Dōzo! Dōzo!" as if she were doing him a favor by throwing him out in the literal rain. It's a convenient spot, a convenient price, but if you have bad luck they will gladly chew you up and spit you out without even helping you find another hotel. The cliched virtue of "omotenashi" that used to be here several years ago is gone, and I have decided that this is my final stay. I'd take a smoking room at a roach infested 1980s love hotel without cleaning staff over supporting this place anymore. Such a bad taste left in my mouth from seeing this happen three times in my last two visits. Also, FWIW, they do the illegal practice of requesting ID from foreigners living in Japan. I provided my Japanese address, which legally means they have no right to my private documents, but they violate this law every time over the past few years. Edit: Before the owner comes here to say that they had to be kicked out because they didn't have any staff to prepare their beds or anything, I want to reiterate that they had RESERVATIONS, just like me. I didn't even pay in advance like that one guy, but my bed was completely ready before I even arrived. It's just ghoulish. I have attached an image of the lobby and my laptop showing the current time as of this edit (12:44AM) to show that I am indeed staying here and was not one of the people kicked out. I'm writing this as an actual regular customer, not as someone trying to get petty revenge because *I* was kicked out.