Hotel Sandra

I can't even begin to describe everything that happened. The person who welcomed us was incredibly rude and didn't speak any English, so my girlfriend had to use her limited Italian and Google Translate to communicate with him. To our surprise, he asked for our identity cards. Even though my girlfriend has a valid EU identity card (She travelled with it), he refused to accept it because she was born in the Middle East. It was unbelievable that they wouldn't accept her EU card just because of her place of birth. To avoid any further problems after our long journey to Rome, she showed him her passport. Even then, he hesitated and insisted on seeing a passport from her birth country, which she didn't have! It was an absurd request, so we had no choice but to leave. Then he was like "ok give me that passport", it was clear that he was unhappy with us. Before we could even unpack, he insisted on getting payment for our stay in both cash and card. We went along with it, thinking it was a normal procedure. Finally, when we settled into our room after a tiring journey, we were just about to fall asleep when we heard a loud argument in Italian. Soon after, there was an aggressive knock on our door, and someone demanded that we open it immediately, speaking in English. When I opened the door, a police officer stood there, showing me his ID card. He glanced inside the room without saying anything and left. For the next three days, there was this same guy who would stand outside our door in the early morning, talking loudly on the phone or causing a disturbance. The street outside was also very noisy. We were disappointed to find out that the hotel was located in an area known for its high crime rate. You can search "Termini" on Google to learn more. Additionally, the main door of the building was huge and very difficult to open from the inside. Sometimes, we had to wait for someone else to enter so that we could get out. There were so many things that happened, and I can't even cover them all. In short, if this hotel were the only option available in the future, I would happily choose to sleep on the street near a train station instead of going through such an experience again. I give them one star because zero isn't possible on Google maps.