Hotel Villa Fontaine Tokyo - Hatchobori

Very clean and professional hotel. Room was standard size but bigger than the small rooms that you get from budget hotels in Tokyo. Pricing was pretty good for the location. There is coin laundry facility and ice machine (no cost) available to use. They also have lots of manga available for guest to read at no cost but all in Japanese so we unfortunately can't take advantage of that. Location was great, close to lots of train line so can go anywhere easily, and quiet at night time as well. Would go there again.

One star because I can't give a zero. If I wrote down every single thing that annoyed me, it would be an essay, but here goes: You are not allowed to open your room window during your stay for 'security reasons'. So there is not enough oxygen in the room. No water in the room, you have to buy your own. All of this was not stated on any of the booking web details, If I know I cannot open the window in this hotel I will not book. Girl who work on the 27th around 12-5pm ish shift front desk with bang were super low manner and racist, many small gestures revealed her rudeness and unprofessionalism, and her contempt and boredom with me was written all over her face. super nice to white people and locals but no servise to me. I asked her to 'book a taxi to the nearest clinic please', meaning that I wanted her to find me the nearest clinic and book a taxi to take me there. She said OK and stopped talking to me, didn't ask me any question, didn't corfirm with me about any clinc detail or tell me the taxi is on its way, ignored me until the taxi came, she realised I wanted her to find a clinc, she got angry and said 'WHAT? the taxi is here you need to find clinc yourself', she had all the time to double check with me and she didn't and blamed it on me. I didn't want the taxi to wait, so I told her I had to cancel the taxi, but I was willing to pay the driver's cancellation fee. She became extermely rude saying 'WHAT' WHILE I'M STILL SPEAKING and told the driver to leave not mentioning anything about me paying him cancellation fees. Then she walked away and decided not to serve me anymore. To compare her unbelievable manner, her co-worker helped me find a clinic, printed out a map, called a taxi. when I came back, asked me how it was. The next day my bf went down to ask her to call delivery dominos, same rude unimpational attitude, after call she show my bf price on , my boyfriend asked if we need to pay at reception, she ROLLED her eyes and said yes, my bf said he would go upstairs and get the money and her expression was like we were going to run away with free dominos, when my bf came down again she said no you don't pay here you pay to the delivery guy. WHAT THE HECK? AFTER ALL THAT ARE YOU JUST INSULTING YOUR HOTEL GUEST? btw no baw no im so sorry you come down again just oh don't come here go back to your room and wait. yeah good luck having her working in your hotel untill no one came for her BS