JW Marriott Hotel Bogota

My stay at JW Marriott Hotel Bogota was nothing short of exceptional! The hotel boasts a range of delightful restaurants that offer a variety of culinary experiences. The level of service provided by the staff was truly outstanding, and the fact that most of them spoke English made communication seamless. Luxury was the theme throughout my stay, from the elegant decor to the impeccable amenities. The on-site spa provided a haven of relaxation, while the various recreational activities added a touch of fun to the experience. Whether you're traveling for business or with your family, the hotel's offerings cater to a diverse range of needs. The JW Marriott's central location is a major plus, allowing easy access to the city's attractions and business hubs. If you're seeking a luxurious and comfortable stay in Bogota, I highly recommend the JW Marriott Hotel. It's a haven of convenience, relaxation, and exceptional service that truly sets it apart.

I stayed at this hotel, and in one night, I got disturbed by the couple living next to my room, because they were playing music and laughing loudly. I called the front desk several times, but the front desk did nothing, even the overnight manager lied that the secure department went up and talked to the guests, but I was standing at the door, nobody was there. Eventually, the overnight manager asked me to change to a smaller room and offered compensation. The next day I went to the front desk, the staff said that no compensation will be provided, since I closed the door at the front of the overnight manager, and she said this was rude. And the front desk continuously complained how rude I was only because I closed my door at the front of the manager, without saying neither bad words nor f words. The people who actually did things wrong, they could still enjoy their room service the next morning, without any complaints from the front desk. The staff from the front desk she said that she only believes the manager, because they were professional, which means that they don't trust their customers and thinking they are professional. I asked her, did you check the video, she said no. Then at the time you don't have proof, how can you judge your customer, who actually paid for the service? As a Asian ethnicity, I was treating unfairly and continuously got slandered by the staff. If you are not local people, please really consider if you want to stay at one hotel full of racism.