NH Collection Bogotá Teleport Royal

Excellent hotel with top notch quality service.I am currently still in this hotel. I am booked here until next week. So far I am happy here. This hotel was not cheap. For seven days I paid C$1500 which is roughly over $200 a night. I booked it mainly because I am a lap pool swimmer & I needed a lap pool & a gym to use on a daily basis. I almost cried when I saw the lap pool. It is absolutely amazing. Approx 22 metres long.The water is a little bit warmer but I’m not complaining being a person who is always cold. The gym is also fantastic with lots of variety of equipment .The attendants there have been nothing but extremely respectful with me.I arrived late at night & I checked in with Sylvanna . She is Absolutely amazing. Her English is impeccable,she is such a sweetheart. Throughout my stay, I asked her a lot of questions, for example where to find an ATM or even how to add a night to my booking. She took really good care of me & answered my questions thoroughly. She always greeted me with a smile. Everybody at customer service were extremely kind with me & treated me like VIP even though I am just an ordinary person. The place itself is quite high class. It has a beautiful gorgeous lounge with a piano & a restaurant. There are a total of 14 floors & the rooms are soundproof. I do not like the fact that there’s always loud music in the lobby however, this does not bother me as I could not hear anything from my room. I specifically asked for a top floor room away from people and noise. They gave me a room 1222 on the 12th floor, which was excellent. The bed was super comfy. The bedsheets and pillows smelled really nice. I had room darkening curtains. Wi-Fi was always impeccable never once had a problem with it. The TV had a bunch of interesting channels. There was super piping hot water in the showers & the pressure was really great. They provide you with shampoo, conditioner, body lotion & hand soap, which is a bonus perk! There is a tea kettle,espresso style coffee machine as well as a little fridge. The fridge is filled with beverages and alcohol & cupboards have snacks to purchase ( expensive)but I asked the attendant to remove those as I do not eat junk food, nor do I drink any of those beverages & I was quite uncomfortable having them in my room. Right away they came to fix that. There is room service (expensive) I found the room very cold as there is no heating. Only air-conditioning. Bogota is cold! The blankets were also really thin but right away, they brought me a big blanket & a heater. Even that was not enough to keep me warm so I had to take the extra thick bath robe provided in the room & use it on top of everything which worked.There is a window you can open for fresh air if you’re not into air conditioning. There is a desk you can work at & plenty of plugs to recharge your devices. My only complaint was breakfast: no good options, no vegetarian friendly choices, no peanut butte, sometimes cream cheese, inconsistent day to day, bad quality bread and toaster not working. Bad service from waitresses: waited 20 minutes for them to toast. My bread, had to remind them as they forgot me. Unless you tip don’t expect any service from them. Since my breakfast was included, I didn’t like the fact that I had to wait for a bill which stated to add a tip. None of the breakfast staff ever did anything to serve me as I brought my own tea and made my own toast. So I felt really uncomfortable having to get a bill every time I went for breakfast and not adding a tip. I would recommend they remove that to allow people to just come in and out and eat your breakfast or at least ask the people their room number prior to coming to avoid having to wait a long time before leaving. The areas a lovely area and absolutely safe. All in all I highly recommend this hotel. It is one of the best hotels I ever stayed in. Thank you to all the wonderful staff for making my stay so pleasant. I will definitely be back.

Nice and cozy hotel in Bogota, near Santa Ana area and Usaquén. Rooms are spacious, shower space in bathroom is humangous. Every room has a different and unique view of near by area. Breakfast variety is wide and exquisite. You can also have it at outside porch under the tent might be a bit chilly though. They have most of the amenities needed. Few nice restaurants near by to taste local/regional dishes...staff reception very friendly and nice. The team take care of restaurant very welcoming, warm and respectful.