Old Town Boutique Hotel

Stayed here for two nights on a visit to Bucharest and this is a hotel right on the edge of the old town and is an excellent location if you want to be in that area with easy access to everything. Spotlessly clean, comfortable, warm, and a decent breakfast served in the restaurant downstairs which also offers hotel guests a good discount.

Where do I begin? Our stay at this hotel was an absolute nightmare, leaving us sleepless for five consecutive nights. Allow me to outline the numerous issues we encountered: The overpowering stench of sewage permeated our room, reaching such an unbearable level that we had to complain and request assistance. Unfortunately, despite their efforts, the problem remained unresolved, and we were left with no option to switch rooms. The non-functional air conditioning forced us to keep the door open in a desperate attempt to cool down the room. This, however, proved futile as the noise from the surroundings made it impossible to get any restful sleep. The door lock was completely dysfunctional, compromising our safety and peace of mind throughout our stay. Hot water was a luxury that eluded us for over 16 agonizing hours. The receptionist repeatedly assured us that the issue had been rectified, only to discover their words were nothing more than empty promises. Their lack of accountability and failure to assist us further exacerbated the situation. Dilapidated furniture plagued our room, leaving us with limited storage space for our belongings. The state of disrepair was simply unacceptable. To our astonishment, we learned that other guests were also facing issues with the hotel's cleaning staff, as some reported missing or discarded personal items. This lack of professionalism and integrity is deeply concerning. The beds in the hotel were incredibly small, barely accommodating two people comfortably. It felt almost cruel to expect guests to endure such cramped sleeping arrangements. The sole silver lining in this ordeal was the pleasant demeanor of the lady working in the breakfast area. She was the only staff member who displayed genuine courtesy and professionalism. Given the multitude of problems we encountered and the hotel's evident disregard for its guests' well-being once payment was made, I cannot, in good conscience, recommend this establishment under any circumstances.