Palazzetto Pisani

I stayed here with my wife and we really enjoyed our stay in here. The building is historic and the interior style is very antic and old fashioned. Each corner of this hotel has its own history and memories. It feels like you traveled 800 years ago. The service is also great, all of the staff very really friendly and helpful with all of the questions that we had. However on the website it says that it’s a 10 min walk from the st. Lucia railway station. It’s not quite possible to walk that distance so quickly, so the best to get here is through taxi, it will bring you right to the lobby of the hotel, however it can be a bit pricey around 60-70€. Overall, we really enjoyed our stay and I would recommend it if you value history or would like a quiet getaway.

Regrettably, our stay here was very disappointing. Whilst the location is amazing, and the common parts of the hotel are equally fantastic, our issues started when we were checked in to a ‘newly renovated’ room that was simply - not what we booked. The room was nothing like the pictures on booking.com or on google. It was sparsely furnished, had extension cords running across the floor, and lacked all the finesse we expected of a hotel of this quality and price point. When we checked in - we were almost forewarned by the staff that the room wasn’t quite ready. Here’s a list of what didn’t work, or what wasn’t as described: - the hot water didn’t work (the hotel did fix this as soon as we told them but it did delay us getting out into Venice) - the Wi-Fi didn’t work for the duration of our stay, despite being described in the room spec. - there was no air conditioning despite being described in the room spec. - the room was sparsely furnished, to what felt like a very basic level compared to other rooms pictured in the hotel. - the bed head was really dirty. - the bathroom lacked a shower curtain or screen (when we raised this with the general manager, he suggested we ‘sit in the bath’ to shower… - the lobby to our room was shared by a neighbouring room who decided to air their wet clothes in there, which was really unpleasant to return back to! We complained to the night porter who was very rude and dismissive, but shockingly - kicked the neighbouring rooms belongings across the floor when we asked for the clothes to be moved! All in all, the most disappointing part of our trip. Initially, the hotel were responsive to our issues and complaints. I had hoped to resolve it with them directly rather than resorting to a public review. However, they have since stopped replying, and considering the amount we spent to stay here - I feel obligated to let others know, it might not be what you expected!