ProfilHotels Richmond

This hotel's customer service was terrible , and they do not help you in any way to retrieve property you leave behind, so make sure you don't leave a single item in the room when you check out. I stayed at the Richmond Hotel from 9/12-13/12 for a short trip. I left 2 rings (total worth of 900￡) on the right-side bedside table of my room, which I contacted the hotel about 30 minutes after my departure as I was rushing to the airport. The rings meant quite a lot to me and I was desperate to get it back - I had emailed and called the hotel to tell them I'd be willing to provide compensation. However, the first receptionist who answered my call was extremely unhelpful and made minimal effort in trying to find the rings, asking me to "call back tomorrow" - but by tomorrow there would have been new guests staying in the room. The solution to finding lost property is not by calling back the next day. The housekeeping staff was not contacted at all, nor did this receptionist make any effort in helping a customer find lost property. This was only 30 minutes after checking out of the hotel. I called back again in an hour, and the receptionist who answered my call was another person who personally went up to the room to personally check and see if there were any rings left, which he didn't find - and said he'd contact the manager to check lost and found. I am extremely certain I had left the rings on the bedside table that morning and their loss meant a great deal to me. I am not sure why they couldn't find it when they went up and checked the room as I am literally 100% confident that I had left them at the hotel, and the exact location in the room I had left it at. I called back again the next day in hopes a customer or housekeeping had turned them in, and the hotel said the rings were nowhere to be found, and the next customer had already checked in. The way this hotel dealt with my lost property was extremely inefficient - all the hotel had to do, or all the first receptionist could have done once I notified them about leaving my property in the room was to head up to the room, or notify/ask housekeeping to check the room as soon as possible as I had told them the exact location of the rings, and prior to the next guests' check-in the rings could have been retrieved. This loss meant a great deal to me and I am sure I'd never consider staying at this hotel the next time I visit Copenhagen.