Relais Maresca Luxury Small Hotel

I recently had the misfortune of staying at a hotel that claimed to be a 4-star establishment, but my experience was anything but luxurious. From the moment I arrived, it was clear that this hotel did not live up to its advertised standards. The room I was assigned to was shockingly dirty and in desperate need of proper cleaning. To my dismay, upon entering the bathroom, I discovered a towel that had obvious lipstick stains on it. It was clear that the housekeeping staff had not bothered to thoroughly inspect and replace used towels. Furthermore, there was a noticeable absence of towels altogether, leaving me and my companions without proper amenities. The disappointment continued when I inspected the bed sheets and pillowcases, which were undeniably dirty. It was evident that they had not been changed since the previous guest had checked out. This lack of attention to cleanliness is simply unacceptable for a supposedly upscale hotel. Adding insult to injury, the bathroom amenities were also far from satisfactory. The conditioner provided was half-used, indicating that it had been recycled from a previous guest. This lack of attention to detail is not only unhygienic but also reflects poorly on the hotel's commitment to guest satisfaction. Perhaps the most egregious offense occurred when I went downstairs to address these concerns with the front desk staff. The receptionist I encountered was incredibly rude and dismissive, as if my complaints were of no consequence. It was apparent that they had no interest in listening or resolving the issues I had encountered during my stay. To make matters worse, when I escalated the situation to the manager, they conveniently shifted the blame onto the laundry department. While it's true that mistakes can happen, it is the responsibility of the management to ensure that the hotel maintains its promised standards of cleanliness and guest satisfaction. Blaming the laundry is simply an excuse for their own lack of oversight. In conclusion, this hotel's claim of being a 4-star establishment is a gross misrepresentation. The dirty room, stained towels, unwashed bed sheets, half-used amenities, and the disrespectful attitude of the front desk staff all contributed to an extremely disappointing experience. I would strongly advise potential guests to avoid this hotel and look elsewhere for a more reputable and genuinely 4-star accommodation option. See pictures attached.

Overall, our stay here was great. Location cannot be beat, just a few minute walk from the ferry and right by the beach. My only complaint is that when we were checking out, the process took super long. The staff member was assisting another guest with some sort of issue which took up a lot of her time. We stood in the lobby for at least 15 minutes waiting to be helped. This actually caused us to almost miss our ferry - after finally being helped we had to run with all our luggage to the ferry. I would however consider staying here again because of the great location.