South Beach Kings Promenade Hotel

Worst hotel stay of my life. Treated with extreme racism and took our deposit for no reason. It’s a scam! We were 5 people and took 2 rooms, they threatened to take our deposit because we were sitting in one room?? What the hell? Is this hospitality or a joke? More importantly the lady at the reception told us not to talk in ‘our language’ Cus it’s distracting for her? How offensive and demeaning. This behaviour shouldn’t be tolerated! Go here if you want to put a stop in your trip :)

The only good thing about this hotel is the location. The rooms look OK and they're clean but there's no way that this takes them 5 hours to clean They let you check in as late as possible, and they make you leave as early as possible. Check ins are from 3pm, and Checking out is at 10am. There's also no on-site parking, so you have to drag your luggage from wherever you've parked. The receptionist doesn't stop talking and even when you don't say a thing she just carries on. We arrived at the hotel about 12pm and she told us that the actual check in is from 3pm. We didnt have any problems and we said ok as we were about to leave she tells us that it isn't her fault we came early? And goes on about a 50 pound bond that we have to pay to ensure we wouldn't steal towels lol After the check in, we found out there was no lift so all the luggage had to be dragged to the 3rd floor and reception wasn't offering any help, there's also no room service, so if there's an issue you can run up and down like a fool The room is weirdly furnished, kettle is placed away from any plugs, the windows were shut it was boiling The room cabinet door is damaged at the top so you can't shut it and open it properly. Everything is placed lopsided and blinds are dirty I tried a few cocktails the bar lady was extremely nice, but the cocktails weren't that good, the sex on the beach and the vimto whatever was tolerable. The best thing was the Vodka lemonade. they have quite a few selection of beers, so that's not so bad and the food truck is pretty decent too, the steak burger is good value for money and it is very filling But the ok food and drinks don't take away from the fact that I can hear pigeons from the ceiling and that the shower has a hole which I can see out from. The shower window Is also broken and cracked and the toilet looks like its from the 18th century they don't provide shampoo or shower gel no hair dryer either, no wifi "only in the public areas" but I couldn't even connect down at the bar On a second thought I can see why they make us pay the £50 bond and go on about people stealing the towels there really isn't anything else worth taking and im not surprised people were frustrated with these conditions and wanted to take their moneys worth.. In truth its ran down and very cheap you can feel that they're trying to save whatever money they can During your stay you will never feel welcomed there I would definitely not recommend but if you're in blackpool and don't plan on spending much time in the hotel it might be bearable Edit: so we stayed a couple days and during our stay the rooms were not cleaned, the towels weren't changed someone came in folded them and left like it was a job well done, even the bins were not taken out, and when we asked reception we were told to "put it outside the door" but we wouldn't be able to use the bin without a bag The "complimentary" coffee tea sugar milk etc, was never replaced either, we asked reception, and they wanted to give us 1 single coffee mix 😂 for the 4 of us The shower in room 316 is unsafe, my brother was showering and this wood paneling on the floor cut his shin open we didn't try to raise this issue at reception anymore because we completely gave up it was too late to go and get plasters anyway so he just slept with his leg free bleeding This was ofc taken from the £50 bond which we don't care about at this point But the reasoning of the receptionist lady was disgusting "we will have to wash it twice" The sheets and the blankets are white the dry blood will not come out meaning they don't replace them Huge spiders and cockroaches in the bathroom from the cracked window, my mum encountered bed bugs (room 101) which reception was showed when we were leaving they did not comment about Even though their baby was bit But over time i noticed that about only 2 cleaners deal with the entire building So I'd like to apologize to them for claiming that the cleaning can't be that long And I'm sorry they have to work in such conditions But I'd rather sleep on the street