Capitalia Santa Fe

Cozy interior, everything you need for life: washing machine, oven, microwave, extra blankets, children's playground, small gym. Walmart is 5 minutes away, there is a large shopping center with an exchange office nearby. But the human factor ruined everything ((( Firstly, when we checked into the room, everything was covered in dust: floors, shelves, tables. It seemed that no one had lived in the apartment for several months. We informed the manager about this, he promised to resolve the issue. The cleaners came only a day later, when we had already done the cleaning ourselves. Secondly, according to the hotel rules, check-in is from 4 o'clock. So we had to wait in the corridor with our bags. And we were lucky, because in the future we witnessed a situation where people who paid for their accommodation were not even allowed into the hotel with small children, since it was not 4 o’clock yet🤪 And when we extended our reservation, they gave us another apartment, we inspected it a day before we left the previous apartment and it was already clean and tidy. But on the day of relocation, it was also necessary to vacate the room at 11 am, and check-in only at 4 pm, although the room was already ready for occupancy. What to do with a lot of suitcases and with children in your arms for 5 hours? We asked the neighbors to leave their bags for them so that they could at least go eat and spend this time somehow. The neighbors received a letter saying that if they keep other people's things at their place again, they will be forced to evict them. What are these stupid rules?😠 Thirdly, the room is cleaned only once a week, there are no spare garbage bags and toilet paper in the room, you have to beg for everything, it doesn’t always work out. The staff pretends that they don’t understand anything due to the translator. Fourthly, without our knowledge, they debited money from our card for damage, which we didn’t even notice; when we asked for a before photo, they didn’t have it. Also, upon check-out, they demanded additional payment for everyone who entered our room. These were compatriots living in neighboring rooms. When we refused to pay, the administration called the police and threatened to evict us by force. If it weren’t for the crowd of people staying at the hotel who gathered to support us, we would have been left without money and housing. Many thanks to them. Fifthly, of course the price bites And the area does not seem safe. There is nowhere to walk with children besides the hotel grounds. Heavy traffic and narrow sidewalks. In general, a wonderful hotel if it were not for the rude attitude of the staff. If you remove everyone and hire people who value clients and don’t want to rip off extra money from them, the check will immediately increase.

Place next to the bypass street. At night it can be noisy due to trucks passing by. Overall very cozy and comfortable.