Hotel Novotel Mexico City Santa Fe

I was really not impressed with the hotel. I was in a business trip. At first I got room 704. 7th floor, last room. I arrived around 12:30 at night at the hotel exhausted after a long flight. I entered the room and it was very, very cold. The display of the air conditioner showed 14-15 degrees Celsius. I turned on the air conditioner at a temperature of 30, but the air conditioner put out very cold air. I went in to take a shower, and there was a leak from the glass to the floor. There was no body lotion, no shower accessories, nothing. I said to myself, there must be a problem with the air conditioner and I will talk to them tomorrow. I was freezing cold all night and could hardly sleep. The next day in the morning, I went to the hotel reception and said that I was very unhappy with the room. I explained about the leak and the fact that the air conditioner does not work on heat. The service man at the reception told me that the air conditioners here do not work at all on heat. In addition, he said he would check about the leak. No apology was given. In the evening I returned to the hotel and there was other service man at the recepation. I told him that I am not satisfied with the room and there is no way I am going to spend the night like that again. He immediately changed the room to number 628 and said it is a "warmer" room. And indeed, I got an excellent room, much better, and he also brought me a heat radiator. Everything you need was there. Regarding breakfasts, horror! There is no buffet where you can take what you want, there is a menu and a waiter. I was amazed to find that there are no vegetables at breakfast, and the menu is really poor. The food is not that tasty and I preferred to give up the included breakfast and eat street food in front of the hotel (longlisa in tacos). Their breakfast menu needs urgent improvement, feels like they are underestimating the customers. The cleaning was the best thing. They really clean everything and pay attention to every little detail. One more thing, you cant open a window to get fresh air. It is for safety or something, but couldnt get any fresh air at my room after a hatd work day. Pablo can be mentioned positive. Very nice service man!! you are the best!!